Comfort Monster Heating & Air

We’ve had a great experience with Comfort Monster many times over the past few years, but I figured I’d write a review after Renaldo and Nicholas installed our downstairs system today. They were very professional and efficient! Highly recommend.

Excellent field service and office operations. A positive experience in every way. The techs and office staff responded promptly and communicated well. The technicians were very conscientious about covering their shoes so as not to leave water and dirt in the house. Their logo'd vans were respectable and orderly. Jan 31, 2026 (Sat) My home heat failed in the morning during a cold spell. This was the 3rd or 4th time the heating system has reacted this way to cold spells over the past 3 years. I called for emergency service that morning and was scheduled for a house call the next afternoon. Feb 1, 2026 (Sun) Indoor temp was down to 43-degrees. Luis showed up on time, checked out components, and figured out that the problem was with the wire sending instructions to the furnace from the thermostat. Luis managed to restore heat anyway. He advised that I would need to have a new wire pulled to a new thermostat. He was equipped to email me a quote instantly from his tablet. Luis also sent me a receipt for the emergency service call instantly. The cost was quite reasonable in my opinion, considering the precarious road conditions, weekend timing, and prompt restoration of heat. That evening, I approved the Quotation and paid the 50% deposit online. Feb 2, 2026 (Mon) Office called to give me a repair day/time. Luis would be back again on Feb 5. Feb 5, 2026 (Thurs) Luis + Kevin showed up at appointed time and worked well as a team to run the new wire thru the crawlspace under the house. You know management is good when employees work well together as equals. Luis/Kevin helped me set up the control app and WIFI connection to get the new thermostat operating off my phone. I paid the balance of the quotation and received the invoice/receipt before the techs even drove away. Comfort Monster raised the bar on my expectations. If only I could find a plumbing service and electrical contractor this effective and easy to deal with

I reached out to the owner Jon of Comfy Monster for a second opinion on a repair I was dealing with. Even though I’m located in a completely different state and couldn't hire them for the actual job, the owner was incredibly generous with his time and knowledge. He helped me understand the technical issues and confirmed that I wasn't being overcharged by my local techs. If you're local to them, don't hesitate, this is an honest, expert-level company you can trust.

I had two recent jobs with Comfort Monster and they exceeded expectations. Their estimator, Jordy, was exceptionally thorough and explained everything along the way, giving me several options and his very reasonable advice. I ended up having both of my HVAC systems replaced due to several factors and my family and I have been very happy with the result. Each of the two install days went without a hitch due to the installers Renaldo and Nicholas being affable pros. They were right on time, very pleasant, and did the job right. What else could you ask for?