SERVPRO of Saginaw / Bay City

I hired SERVPRO after a heating pipe burst in my home on January 16. I was charged over $2,000 to remove damaged materials and run drying equipment for three days. After I paid for the initial mitigation process, a different department contacted me to move forward with the next phase. They conducted visits, took measurements, and had multiple conversations with me. I was told they would coordinate directly with my insurance company and that I “didn’t need to worry anymore.” However, after they communicated with my insurance, it was as if they disappeared. Calls and messages went unanswered. No updates. No explanations. I understand that SERVPRO and my insurance company may not have reached an agreement. However, I was the one who hired them and made the initial payments. I should have been clearly informed about what was happening so I could make informed decisions during the claims process. When my insurance later told me the estimate was approved, I reasonably believed they were referring to SERVPRO’s estimate, not a lower one. The room still requires repairs, and we have had to seek another company to complete the work. The lack of communication and transparency in an emergency situation has been extremely disappointing.

So far all aspects of this project have been great timely and efficient. The work has been done when they said it would how they said it would get done. Clean up is fantastic.

I had a wonderful experience with ServPro during a very stressful water damage situation. Jacob H came out on a Saturday, quickly cleaned up the mess and brought in fans and dehumidifiers to start the drying process. Eric then came each day to check on the equipment, the drying status of affected areas and answer all my questions. Jake Michels coordinated seamlessly with my homeowners insurance. Everyone was professional, responsive, and truly reassuring that I would be well taken care of. I’m grateful for their help and highly recommend ServPro.

I had an excellent experience with Servpro and can’t say enough good things about the team—especially Taylor Boucher, Tyler Stewart and Melissa. From start to finish, they were professional, responsive, and genuinely cared about making a stressful situation easier. Taylor and Melissa were incredibly knowledgeable and took the time to explain every step of the process, which gave me a lot of peace of mind. Tyler and his team were thorough, efficient, and clearly takes pride in their work. They all kept everything organized and communicated clearly, making scheduling and follow-ups seamless. The whole team worked together flawlessly and went above and beyond to ensure everything was done right. If you’re looking for a reliable, hardworking, and compassionate Servpro crew, this is the team you want. Highly recommend

Put your faith in Serv Pro, you will not be disappointed! Scott and Servpro team exceeded my expectations and did an absolute amazing job on my home 🏡 remodel. Scott and team were able to accomplish results that I believed were out of reach. Many thanks to this talented crew for making my home fabulous.