Prime Care Hospital

This hospital doesn’t even deserve one star. It’s one of the worst places you could ever go to. They charge like a seven-star hotel, but the service and facilities are terrible. The washrooms are filthy and extremely smelly. I was charged 65,000 rupees for just seven hours in the most miserable room imaginable. Avoid this place at all costs.

Poor customer service when asked for wifi password receptionist said wifi is private only for hospital not for patients in emergency need but hospital changed service charges Rs.2,000/- per day from patients you are doing great sir thanks to management of prime care you only care about you charged from us.

I am writing to formally express my deep dissatisfaction with the discharge experience we encountered at your facility. It was, without a doubt, one of the most frustrating experiences I have had. We were made to wait for over two hours for the discharge process to be completed. During this time, the night staff showed a complete lack of initiative or concern, and it appeared that no one was willing to take responsibility or assist in a timely manner. Moreover, the doctor on duty simply handed us the medication page without any explanation. There was no effort made to clarify how or when to administer the prescribed medications, which is not only unprofessional but also potentially dangerous for the patient’s health. I hope this issue is taken seriously and addressed appropriately to prevent other patients and families from facing a similar situation in the future.

I recently accompanied someone to Prime Care Hospital, and while I was not a patient myself, I observed the behavior of the staff closely. Unfortunately, the reception staff displayed a very unprofessional attitude, lacking basic courtesy and customer care. The experience at the medical store was even worse, with the staff coming across as rude and uninterested in helping. It feels like the focus here is more on extracting money than providing compassionate care. While the doctors seem competent and professional, the overall behavior of the support staff, including reception and pharmacy, reflects a greedy and uncaring attitude. Based on my observations, I wouldn't recommend this hospital unless significant improvements are made to how the staff treats patients and visitors. Two stars, mainly because of the doctors.

Worst Experience Ever – Avoid This Hospital! I had an extremely disappointing and distressing experience at this hospital. The level of service was shockingly poor, and the staff appeared completely untrained and unprofessional. My mother was recommended a drip by the doctor, even though it was clearly unnecessary. This raised serious concerns about their medical judgment and ethics. To make matters worse, while inserting the cannula (bernola), the nurse carelessly jabbed the needle directly into the joint of her arm, causing her significant pain and discomfort. It was horrifying to witness such negligence and lack of basic medical skill. This kind of incompetence is not only unacceptable but dangerous. Patients come to hospitals for care and relief, not to suffer more. I would strongly advise others to stay away from this facility until they take responsibility for their staff’s training and overall service quality. One star is too generous for this kind of care.