New Wave Wireless

Well Let Put It This Way...I Went Up To New Wave Wireless On The May 9th 2019 To Get A Phone. Went To Get The iphone XS Max, The Store Store Suggested On Getting My Getting An Iphone 7 Plus. The Manager kept suggesting it to me and kept suggesting it and finally i had to tell him look i need to go run a few places an let me think about it.. Well I went and done my running around and came back up to the store and went to pick up the phone... And After He begged me an begged me to get it he had to charge the phone an update it. Well after i paid him the down payment he finally tells me that i will have to come back up to the store tomorrow and get the screen replaced, well the next day i came up there to get the screen replaced and when i got done there i headed home, when i got half way home i went to make a call and the speakers was not allowing me to make any calls, so i called him when i came home and told him look this phone has screen replaced in it and now the earspeaker is not working in the phone, well its Friday and now he said that after making 5 trips up there that i will have to wait until Tuesday to get the speaker fixed. Be In Mind that this is 3 days without a phone, well i wait all the way until Tuesday, he fix the speaker when i got there and tested the phone out and worked ok well i left to go home and then noticed the samething happens again, i call an tell him so he tells me to bring it back up to the next day, well i do an he decides to tell me at the last min that hes got an iphone xr for me brand new, and still was going to fix the speaker on this 7 an get the iphone xr ready had to bring up an iphone 6s to trade for it. Well He took so long getting the phone ready like 3 hours and so i lett the store, when home and relax cause the next day i was going to go get mins for it well i went to walmart and get mins and get ready to put them on and discovered that the phone was being block from my network provider, called them and they told me the iphone xr was reported stolen so i called up tried to get ahold of the guy and he wasn't answeing the phone all the way up to today around 11:30 an called back.. Be in Mind i have not had a working phone for a stright 7 days, No way to make money cause of not having working phone, and no reported it stolen and locked my att account up. I would not suggest anybody to go up there hes trying to hurry up and get you out of the store, hes need help to be able to assist his customers, Poor customer services ive had in like 18 years, still today no phone to work i would give it a bad rating and a one star

Highly Recommeded. Best service and prices in town. We were visiting family and my daughters iPhone 7 screen was in bad need of replacement. Thank goodness they were open - Stephan was awesome. Not only did we receive 1sr Rate professional service - but we received the best prices on the new screen, screen protector and case. Awesome job Stephan.

I bought an iPhone 7 from them for $260 (including a case) and after a week of using it the battery messed up. I went back and said that i need my money back or for it to be fixed, they fixed it for no charge then it messed up again. well this time i brought it back and said i just need my money back. they said they cant do a refund but they can send it to get fixed again. I said okay lets do it. Then she called about an hour later and said that i can have an 8 to replace the 7. New wave does good deals but it theres something wrong with the phone theyll help you!!

New wave is a terrible place to make a deal, I bought a phone from them and I wanted to return it, but they don’t take back the phone. you would have to mail it off to the place they got it from. An on top of that I paid a down payment to the phone, and now they told me they don’t do refunds on that either, would’ve been nice to mention something that important to a customer, never again going to that place

If I could go lower with the stars I would. Talked to someone on the phone who gave me a quote, also told me some completely different hours as well as when I tried to make a appointment, said they don’t do them that way I can just walk in. Well I walked in and the man told me a price that has increased by $30, went to the store on the hours I was told previously, which was 2 hours before they opened, and asked if I had called previous to this. Waited for someone to even walk up to us for a minute. Wouldn’t recommend seeing as how they can’t get their information incorrect AND they’re rude about it when you tel them what you were told on the phone. Also, asked him if the number I SCREEN SHOT while getting the quote the first time around was their number, dude said no, got out to my car and called it.... was their number. They haven’t even touched my phone and I can already tel this isn’t a place I want to do business with.