CARE Heating and Cooling, Inc.

Grateful for my neighbors recommendation after hating the company the house came with. Everyone at Cares is so kind and competent. They never pushed us to install the new furnace we needed so when we were ready, we got a great deal from them. Always happy with their service. They are also very reasonable with prices, worth every penny.

A big shout out to Paula & Aaron for the recent service! So here’s the background. Three and a half years ago we bought our house that was built in 2005. We called another HVAC company to do $29.95 HVAC check-up. The technician said our furnace was shot and wrote up an estimate to replace nearly all of the components that totaled nearly the price of a new furnace (which he pitched in the strongest and scariest terms possible). I asked if the furnace was providing heat and was it leaking carbon monoxide - he responded that it was providing heat and it was not leaking carbon monoxide. My furnace has been operating well until recently. I did not follow his recommendation as I realized that the $29.95 check-up was only an unscrupulous ruse to sell me a new furnace. (Oh, he said I should also replace my AC unit at the same time because “everyone knows” that you should replace them both at the same time - my AC unit has been fine ever since!) A few days ago my furnace stopped working during a very cold night and I stayed up during the night to continually feed wood into our fireplace to keep the house from getting bitterly cold. I called Paula at CARE at around 7:30 AM that morning and asked for a technician to come out and she said my service window would be from 9 AM - noon. Aaron arrived around 9 AM, diagnosed the problem and resolved it for around $200. I asked him about my furnace given its 21-year age and in a no-pressure way, he showed me that it is aged-out and probably should be replaced before next winter. This summer I plan to have CARE be the first estimate I get to replace both my furnace and AC unit. THANK YOU CARE, PAULA & AARON!!!

Don came for our scheduled maintenance appointment. He was on time and extremely professional. After assessing our furnace, he reviewed his findings and showed me photos of the inside of the furnace, as well as provided tips for maintaining the furnace in the best possible working condition. Don is personable and courteous, which is a plus when having to allow a “stranger” into your home for maintenance. He’s definitely my favorite maintenance man from Care Heating and Cooling that we’ve encountered so far!

Very appreciative of CARE treating my home like their own and finding me affordable solutions for my furnance. I bought a house last year with a 20 year furnance and started having issues during the winter. I called another business who told me my furnance was end of life and I should never consider repairing it. I called CARE, who told me the furnance was in great condition and that I shouldn't consider replacing it. They repaired a gas valve for $500 and my furnance has been working perfectly ever since. The difference in approach between the two companies was night and day. I appreciate the pragmatic approach to my furnance. If it can be fixed and it can do its job safely, I don't want to be suckered into spending thousands of dollars to replace. Everyone needs business that they can just trust, because we all can't be furnance experts. I'm glad I can trust CARE.

Technician was friendly and informative! I called late at 11pm last night when I noticed our furnance had stopped working and left my name and phone number with the gentleman taking my message. Then, the company called me at 7:06am this morning and they had a guy at my house before lunch! Now we're up and running and I really appreciate it! I wish the service fee would've gone toward the cost of the repair instead of in-addition-to it (reason for 4 stars), but overall I'm very pleased :-)