Apple Haywood Mall

I was explaining to the manager out of all people because that’s what people on the phone told me to do as for a manager when I made my appointment and he didn’t even open my phone to look at anything and said Apple could not handle it. I have been with Apple for 15 years. I will not be switching over to Samsung They take no accountability

I didnt think I would ever give a 5 star review for this place. I have been in multiple times over the last couple months due to my son's screen being cracked. My son is special needs and uses this iPad to communicate with us. Without it he has no voice. So of course i need it fixed ASAP. The sales rep I got it from back in March or April sold me on apple care because I could have a broken screen resolved in one visit. That was a LIE. After desperately calling apple on Thursday bawling my eyes out because I had exhausted every route I could to try and get this screen replaced in one day the rep got me an appointment scheduled after finding out there were 3 other options I had at apple than what I was told before. Every time I went into Apple before today I was told my ONLY option to get sons device fixed was to ship it away for at least a week! Thats unacceptable when I was told something else when I purchased apple care months ago. Today Kyle actually helped! He used one of the other options I was given over the phone because he actually took the time to listen to me and my reasons for not being able to just ship the iPad away. Kyle expressed he understood the importance of my child needing his iPad, and made sure it was going to get fixed. Thank you Kyle for all the help and actually caring about my boy's voice! I hope its you I get to work with when we go back for the new one when it comes in!

We made an appointment to get a new battery for my iPhone. With no previous notification we are told we need to leave the phone for 4 hours! We should have been told in advance!!! As you can see in the photo, the store is not that busy. Most of the people in the store were there for repairs! Sales rep at Apple told me that Best Buy is an authorized Apple repair shop and the wait will be much shorter! Good to know!!