Abby A/C & Appliances LLC

I bought a washer and dryer today and they are as good as the ones in Lowe's or Homedepot but half the price. They have a good selection of items and I will for sure come back and buy more items.

As a new homeowner with appliance issues (a dryer). This is my first time needing help and I’m doing what I think it’s right, calling a local service company to see if they can help me. I call and I explain that my dryer is not drying and I think it’s the heating element. I ask a simple question, I asked about how much does it cost to get that fixed? The person on the phone states, “normally we don’t talk like this on the phone and tell you a price without us knowing what is happening with the part giving you a price because if I need a second person with me, the price goes us, if it’s a stackable dryer and I need to bring it down, the price goes us, so you can’t call and expect for a price that can change”. How disrespectful is that answer?? Very much so, as a first time calling and asking for a price and not knowing much about appliances like most customers, I don’t appreciate the way that person (male voice) talked to me on the phone. If he needs to see the appliance before a true price can be giving. Just tell me, say hey sir, we will need to come see it first and we can go front there but the price ranges from this $ to $. I don’t appreciate how they talked to me when I asked a simple question and I need help. If you don’t like to help don’t help or say you are fully booked. Now how do you want me to trust you? How do you want customers to trust you if that’s the first interaction you have with me or other customers?

Stay very far away from these people. I called them for issues with my dish washer, specifically the heating element has gone bad. Service man shows up and tells me the filters just need cleaning. He then cleans the filters and tells me to call him back if the issue still keeps happening which it does, still getting a heating element error code and no heat is being used in the dish washer so mold is starting to develop inside of it. Called them back, told me they would come out and fix it on Tuesday a whole 2 weeks after the initial repair visit, no one showed up. Called again on Wednesday and scheduled a visit for Thursday, no one showed up. Called again today on Friday 12/5/2025, busy signal or my number is blocked. Will be reporting them to the Office of the Attorney General for taking my money and not performing services that they agreed to as well as the Better Business Bureau.

Bought from them because they had good reviews but after buying relise the mistake I made . First one i pick up was un tested and not working. He said he would fix it . Piddles around for 3 or so days not showing up . Then shows up what I thought was to fix but actually drop off another unit. I had a coil top and they drop off a scratched up glass top that looks horrible. Had they said they were gonna bring new one I would or requested coil. But said was bringing a part to fix. Now wants me to bring back one THEY brought out. Maby im wrong for expecting communication and them makining it right. I went there in the first place to pick up. I can go back every 3 days and exchange their product . Not gonna deal with these people anymore bad buissness shady people . Will be going else where. Good luck if You use them.