T.Webber Plumbing, Heating, Air & Electric

This morning I had my water softener serviced by Nicholas R. He arrived earlier than expected and did a fantastic job of servicing my system. He replaced a few parts (typical service) and there wasn't a drop of water that touched the floor of my boiler room. He is very knowledgeable and personable. I requested him for this year's service after he performed the same service in 2025. I believe he is an excellent employee to represent TWebber and provide quality service to the customer.

Although the issue turned out to be outside of his area of specialty and another plumber will need to complete the work, I truly appreciated his visit. He took his time to carefully assess the situation and explained everything to me in a way that was easy to understand. He was courteous, professional, and respectful throughout the entire appointment. I would gladly recommend him for the type of work he specializes in.

T Webber and Aiden were fantastic, great diagnosis of the issue, the team helped source parts exceptionally fast for my boiler system. Open and upfront about everything that was needed. Would recommend to anyone in need.

After being without heat for over a week and Wallace Energy failing to properly diagnose or fix my problem I was able to schedule an appointment online with T. Webber and a technician was at my residence at 8AM the next morning. The tech was friendly, knowledgeable, and professional. Not only did he immediately diagnose the issue he offered multiple options for repair and replacement of my equipment. This included having sales come to my residence within two hours to go over furnace replacement. I was also offered the opportunity to have the repair completed later in the day in the event I did not choose to purchase a new furnace. My experience with this company has been absolutely outstanding. This is how customer service and satisfaction should be with any company especially within a service industry.

I am a frequent customer who owns several properties. I used T.Webber once and they temporarily solved the plumbing issue. The second time, it was an emergency, I was provided with an arrival time of 6-10pm. They never arrived and when I called, to explain that because I relied on them, I did not book another company. They were dismissive and did not care. Yesterday, I had another emergency, and when the plumber arrived, he could not find parking close enough to the property, so he told me that I would be responsible for a parking summons he receives. I called T.Webber and again was dismissed and the job was not done. VERY Unprofessional and I would stay away from them. Lots of other companies. Rotor rooter solved my issues with professionalism.