Tuffy Troy Auto Repair

Needed a brake job done fast, they gave me a total and it was very high but because I needed it done, I paid it. Picked the car up Saturday night, got on the road, and within a mile *my rotor broke and my brakes partially failed.* Drove back going 15mph. Later learned the rotor separated (they said they had never seen it do that before) and they claimed to me they test drove the car. If there were more cars on the road I would've hit someone in front of me. Because of this, I missed a 4-day trip to Chicago (had booked an Airbnb.) I asked if they'd be willing to refund anything from my missed nights and they refused. They did a repair for a new rotor, but said it was on the manufacturer to refund me for my trip. I get it - it technically isn't their fault, but I wanted them to actually advocate for me and "do the right thing". I lost a few hundred dollars on my Chicago trip and overpaid for my brake / rotor job. They said they'd tell the manufacturer about my losses to see if they'd be able to reimburse me from them, and I wouldn't have left this review had they shown me the email or if they ever got a response, but I've heard nothing for about 3 weeks so here it is. On the phone one of the owners was very stern after I asked for a refund. Never going back there.

I got a oil change here and Kevin and Decarlo did a inspection as well from them. They both helped me find out what is wrong with my car. I feel there work was very good and not to pricey. Thank you again to kevin and Decarlo. I would recommend coming here for car repairs.

My experience with tuffy was phenomenal. The prices are fair, Cap is very personable. You can tell he has the knowledge to do his job correctly and actually cares about your safety and road safety when recommending repairs. My family has gone to a Tuffy for all my life and my first time bringing my own vehicle to them just solidified why we’ve stayed here

Fast service, very reasonable price. I installed a new starter on my tahoe and all of a sudden my truck stopped starting. I called the guys at tuffy and they got me in immediately. Turns out I broke the clip that holds a small wire to the back of the starter. They replaced the wiring harness for me in a matter of a few short hours. Big thanks to the team!!

I cannot say enough positive things about Tuffy of Troy! From start to finish, the service was absolutely magnificent. Chad was very professional, friendly, and Chad understood us needing help being from out of town and the technician wasted no time diagnosing and fixing the issue. The turnaround to get us back on the road was impressively quick without sacrificing quality, and everything was explained clearly and honestly. It's rare to find an auto shop that combines speed, efficiency, and exceptional customer service care without getting ripped off seamlessly. I truly felt valued as a customer and will returning the future if I ever have another vehicle problem when I'm in town. Highly recommended!!! - Genuine 5-star review from an actual customer, not a bot or paid review.