Triad Electronics Service

I chose this repair shop based on some of the positive reviews I saw and now i regret not heeding the negative reviews that I also read about this place. My experience was negative. Customer service is sorely lacking and also respect for their customers time. I paid $53.50 upfront for the diagnostic fee and was told it would be a 2-3 week turnaround. Triad electronics was in possession of my equipment for over a Month and a Half. Not once during this time was i contacted with any updates about what they were doing with my equipment or the status of the repair. After waiting a whole month i decided to go up to the shop to find out what was going on and to get an update. I was told by the technician that he changed out the headphone jack on my device and still could not fix the problem and to give him a few more days and he would call me with an update. I was fine with that. 2 weeks pass by and no call nor update as promised. So I call only to be told by the technician that he couldn't fix it and i'd be better off getting a second opinion elsewhere. So not only was my time wasted but instead of being notified I had to be the one to keep inquiring about my equipment. Had I not called for an update who knows how long they would have sat on my equipment even longer. The technician claimed to have changed out the headphone jack on my equipment yet when i went to go pick it up, the same old jack was on my unit. I highly doubt he even opened up my unit at all and just pocketed my diagnostic fee money. I'm highly disappointed not only in the lack of professionalism, but also my time and money being wasted when i could have took my device to a more qualified business. I do not recommend this place and will never do business here again.

I had an absolutely fantastic experience with Triad Electronics Service in Winston-Salem! From start to finish, their team was professional, knowledgeable, and incredibly helpful. They diagnosed and repaired my electronics quickly and at a fair price, keeping me informed every step of the way. The customer service was top-notch—friendly, honest, and willing to go the extra mile to ensure everything was working perfectly. It’s rare to find a business that combines expertise with such great service, and I highly recommend them to anyone in need of electronic repairs. I will definitely be a returning customer!

Awesome service! Our oven stopped working and ultimately it was the control board that was not working. My husband took the part in on a Saturday morning and was warmly greeted by the owner. They were able to troubleshoot and fix the part in less than 10 mins! They bought us some more time with our oven and saved us hundreds to replace the part. Thank you so much for your professionalism and service!