S&W Appliance

My wife and I had a great experience at S&W Appliance thanks to our sales rep Brad. He was very welcoming, well informed and answered all of our questions with honesty and integrity. It was a pleasure dealing with Brad and we suggest going to see him for all of your appliance needs!

Normally I never write reviews but after our experience with S&W Appliances and especially Jerry our salesperson, I had to. I own my own business and I believe that you should do a great job and take care of your clients and that’s what Jerry and S&W did so I felt compelled to leave a review. We went to S&W appliance after going to one of the big box stores and knowing more about appliances than the salesperson in the appliance section and we don’t know that much. We’ve been cooking with gas for over 40 years and our new home doesn’t have gas on the street so we needed to find an alternative. When we entered the show room we were greeted with a “Hello”, which doesn’t happen much anymore and our salesmen Jerry asked us how he could help. We explained that we had just moved into our new home and that we needed a new cooktop or range and possible other appliances. We told him that we weren’t really familiar with any other type of cooking except for gas but that our new home didn’t have gas so we needed an alternative. Jerry spent the next hour going over the pros and cons of electric, propane and induction cook tops and ranges, he was DEFINITELY more knowledgeable than the guy at the big box store and knew way more about appliances than I ever will. Ultimately, we decided to go with a new Induction range and Jerry was even nice enough to help us find the proper cookware on line so that we would get the best performance out of our new range. We were so happy with the entire process at S&W that we actually purchased all new appliances for our kitchen. A new range, refrigerator, microwave and dishwasher and the price we paid was cheaper than what we would have paid at the big box store. After our purchase we left the store and 2 hours later Jerry called and left us a message letting us know our appliances would be delivered on Tuesday which was great but we had a lot of things going on that following Tuesday so I reached back out to Jerry and asked if there was anyway they could deliver the appliances on Monday. He said let me see what I can do and I’ll give you a call back. An hour later Jerry called me back and said that they would be able to deliver our appliances that following Monday. Our appliances were delivered that following Monday at about 11:30 and the delivery people were very courteous and more importantly VERY CAREFUL when bring the appliances into our new home. Before leaving they leveled our new appliances and took all the packing material and our old appliances with them. Normally this would be enough to make anyone happy and we definitely were but about two hours later my phone rang and it was Jerry, our salesmen just following up with me to make sure the delivery went well and that we were happy with everything and if we had any questions. I told him everything was wonderful and that we truly appreciated the entire purchasing process through S&W and that we would definitely be returning whenever we needed any appliances in the future. As I said above, I don’t normally write reviews but our experience with Jerry and everyone at S&W Appliances was so amazing that it warranted me taking the time to write this review and hopefully if people read this they’ll realize that there’s a much better alternative to the bog box store for your new appliances and that alternative is, S&W Appliances

I've been buying all my appliances from S&W for over 10 years, and the customer service is absolutely top-notch. Derek Boyle and his team go above and beyond every time. If there's ever an issue, Derek personally answers the phone and makes sure it's resolved. That kind of service is rare these days, and it's exactly why I won’t shop anywhere else. Highly recommend!

I received a call from Derek personally when he was made aware of issues I had been dealing with involving my order. Derek was helpful and assured me of my order status in the midst of the Covid induced chaos. I appreciated his help and will finalize my review when my items arrive.

Very happy with A & W Appliances! It was challenging to find a washer and dryer that fit in my small laundry closet and they were very patient and professional with me. I worked mostly with Adam and Mary Ellen. I give them a high recommendation l!