Sutter Home & Hearth

Fantastic experience with Sutter Home & Hearth. They are good communicators and was able to get a next day appointment because they had a cancellation. Travis was out to fix the fireplace and did a fantastic job - super professional and experienced. He was able to diagnosis and fix, as well as teach me a bunch about the fireplace and the problem. Outstanding customer service!

I’m disappointed to be leaving a poor review for Sutter Home & Hearth because every person I interacted with was professional and courteous. Unfortunately, the service experience itself fell short. We had technicians out twice within the past month, and I was charged for the second visit even though the issue should have been identified and resolved during the first visit, which already cost close to $800. The follow-up visit was necessary because something was missed the first time. This situation could have been easily resolved—and this review avoided—by waiving the service charge for the second visit. I expected better accountability given the cost of the initial service.

My wife and I have used sutter to install gas fireplaces (Valor and Mendota) in both houses we've lived in. Not only are the fireplaces amazing and a great addition to the house but Sutter has been exceptional to work with. First, they are extremely knowledgeable. You walk in with a million questions and walk out with answers! They provide clear information to help you make a decision and aren't pushy about it. Pre install, they come to your house and measure everything to ensure everything will fit just right. They do custom surrounds to match your house's unique style and provide good design direction. Install is smooth (so much that even the inspectors were impressed) and the handoff is seamless. I can't recommend Sutter enough and would highly recommend them for your gas fireplace needs!

Sutter did a great job on our install and went the extra mile to get it finished in time for a big party we were throwing. We love the new fireplace and use it pretty much every day!

Sutter Home & Hearth was expert in the electric fireplace insert and installation. Mike Bayliss was particularly helpful and understanding of our needs and aesthetic. The insert was installed flawlessly and we could not be happier!! Thank you!