Superior Comfort Incorporated

I had a technician come to the house on approximately Jan 29th to look at my Aprilaire 800 humidifier that was installed by superior Comfort in October 2025. The service light was on and it was determined that it needed a new canister and they would order it. I called on February 11th to see the status of the canister and they indicated they would get back to me that day. I did not receive a call that day. I called today (February 16) and was told someone would let me know the status of the order. Wondering what is going on. The newly installed gas furnace works great. The humidifier on the other hand has been an issue since install. A technician has been here a few times for various issues. I am considering to ask for either a new humidifier or having it removed. Presently it is a 3200.00 useless box installed in my duct work. Also tried to make a online service request but it won't send. Lastly, I went on Amazon and If I order the canister in the next few hours, I can get it delivered to my house by tomorrow so I am not sure of the issue.

Superior Comfort saved me when my furnace was failing in 10-15’ weather. Derek, Derek , Paulo, G, Anthony, Doug and Mike installed and inspected my finished installation of new burner. These guys are great and I will recommend Superior to my friends and family locally here in Rhode Island. Thank you very much. !!

Transitioning from a 30 yo Oil furnace to a new 96% efficient gas Trane unit. Superior did the install and overall I’m pretty satisfied. Everyone from sales to the installers were very nice and personable. I found the 0% interest 36 month financing offer to be very convenient. Called them on a Thursday asking for an install date and they were at my house on the following Tuesday. The install went smoothly, arrived around 8-9am and left before 5pm. The team disconnected my old unit, installed the new unit, modified the ductwork, routed a new gas line from the unit to the location of my new gas meter, moved my thermostat and ran a new line, and directed the new flue to the side of my house. Part of the proposal was to move remove my old unit and oil tank, but that would be done by another company at a later date. Once done, they answered all of my questions and gave me a quick over view of maintenance and operation. I certainly don’t want to pick these guys apart because they were very nice but I was a bit disappointed with the flue installation as well as the cleanup. Unfortunately I didn’t take a very in depth look at everything until they were gone. The flue is a bit flimsy and was secured very loosely by zip ties which I wasn’t very thrilled about. Simple fix. After looking at the exterior intake vent, I noticed that it wasn’t installed properly. The hooded part was on the side which if left the way it was, may have led to water infiltration from rain. Simple fix, rotated it with pliers but still not sure why it was left like that. The picture I included is AFTER I made my adjustment. You may also notice all of the handprints on the vinyl siding. Lastly my basement floor was a mess. Again, simple fix but disappointing. With all that being said, still pretty happy with my new unit. Can’t wait to put it to use!

Kevin was great! He was very helpful and took his time to really figure out what our issue was. He was great at explaining why things were happening and giving us different options to solve it. Very professional and scheduling with dispatch was very easy as well. Great experience! Would recommend!

Dave Collins did an excellent job installing my gas boiler. I couldn’t be happier. He did both the piping and the electrical connections and did it in record time. I’m truly fortunate to have had him install my boiler. Keep up the great work Dave!!!