PTCL Westridge Exchange IJP, Service Road Rawalpindi

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Mixed Review: PTCL Westridge Exchange – Honest Management but Lacking Technical Support The PTCL Westridge Exchange holds a significant position in Rawalpindi’s telecom infrastructure, catering to the needs of both residential and commercial customers. One of the most commendable aspects of this exchange is the presence of an honest and dedicated Business Manager. Known for his integrity, professionalism, and cooperative nature, he has earned the trust of local clients and businesses alike. His efforts to resolve customer complaints promptly and maintain transparency are appreciated by many in the community. However, despite the strong leadership, the overall service quality of PTCL Westridge Exchange remains below expectations. The primary reason for this is the shortage of skilled technical and professional staff. Customers often face issues such as frequent disconnections, low-speed internet, and delayed maintenance. The lack of on-ground technical teams makes it difficult for the exchange to respond swiftly to service disruptions, affecting both customer satisfaction and PTCL’s reputation in the area. There is a huge opportunity for improvement. If the higher authorities, especially the General Manager (GM) and government officials, take interest in upgrading the system by introducing a proper optical fiber infrastructure, it could revolutionize services in Westridge and its surroundings. Thousands of potential customers are willing to subscribe to PTCL’s services, provided the connection is stable, fast, and reliable. In conclusion, PTCL Westridge Exchange has the potential to become a leading telecom provider in the region, thanks to its honest management. However, urgent investment in technical staff and fiber-optic expansion is crucial. With proper attention from higher authorities, the exchange can transform into a modern, customer-friendly telecom hub.

Sick pathetically organized setup that thinks it still exist in 1980. What a shame that till this day it would be a miracle that they would even bother to pick up the landline. If you are a ptcl customer, my sympathise are with you.

Ptcl is the worst for providing their service and feedback. If you visit their office on IJB they are always smoking in their Air Conditioner rooms and when any customer visit their room it hard in there to even breathe. But staff is good and cooperative and with no professional dealing.

Faculty was good and resolved my query with clear instructions.