NerdsToGo - Richardson, TX

Initially I met Jason and Sarah through my Master Networks chapter. Now that I have used their services, I can confirm my first impression that these are high quality professionals committed to superior service. One of their technicians serviced my home office computer this morning, and I am very confident in his work and advice regarding my ancient PC. In previous years I have been treated in a patronizing way by some of the young techs in computer stores (as just another old guy who doesn’t know anything.) The exact opposite is true at Nerds To Go. Professionalism; great communication; friendly service... they’re awesome.

Great customer service. My mother's computer was going down and we didn't know what to do. I called Nerds To Go and talked to Jason. I explain situation to him and he sent his technician the next day. After several hours working on computer, I got a call from Jason who honestly explained to me mom's state of computer. It was time to get new one. He helped us to buy computer and installed everything needed. His tech came back to mom house and computer was installed. He helped mom to navigate within new computer. I would recommend his company to anyone.

⸻ I went to the store to have my computer software restarted. They quoted me $75 for a check and $179 per hour for work. I told them it was too expensive since my computer isn’t even worth $200. I refused the service and took my computer back from the receptionist, but a few other people came out to look at it. My English is limited, but I kept asking, “If you fix it, it’s only $75, right? Just $75 for everything?” The man agreed, took my computer and money. Later, he emailed me saying I had to pay $179 for one hour of work. I felt scammed because I clearly said it was too expensive from the start, yet they still took my computer. After negotiating, I agreed to pay an additional $100 to finish the job, totaling $200 after tax — more than my computer is worth. Then they said another part was broken and I needed to pay $100 more. I was very upset. I only wanted to pay $40 for a simple restart, which I knew wasn’t costly. Be careful — this place tries to charge as much as possible and it feels like a scam. In the end, I had to pay them $85 for a computer that still wasn’t fixed.

I had a great experience with Nerds to Go. My computer is my lifeline. The harddrive went out. They had it repaired in 1 day. Excellent price point and exceptional service. Jason and his team are amazing! I would highly recommend them. D.Brown

Jason and his NTG Team are amazing! I'm a small business owner, so my computer is my lifeline. The turn around time on repairing my computer was very quick. Jason was extremely knowledgeable and patient. He went the extra mile to explain everything and made sure I understood what needed to be repaired and why. I would highly recommend Nerds To Go for any IT issues.