Napora Heating Cooling Plumbing

This is my first season using Napora and after a few HVAC / Plumbing repairs, services, and install jobs for both me and now some friends & family, I'm confident in recommending them and the Owner / Master Technician Yuri. If you're considering one of the larger Rochester companies for service, repair, or installations, I'd strongly recommend contacting the Napora team first or to get a competitive bid. I've used most of the big name Rochester companies over the past 15 years for work on 3 residential properties. Unfortunately, their service standards have declined over the past 5 years as they've grown larger: -Same-day service used to be considered a standard part of taking care of a client, now they are always charged at "Emergency Call" rates even during normal business hours. -Scheduling is always tight, sometimes 3+ weeks for a 1 hour standard service. -After waiting those 3 weeks you may find an estimator has arrived rather than a technician, the estimate is prohibitively high, and your back to square one having lost 3 weeks (Beyond frustrating). -Standard costs have gone way up and now you see extra fees like "truck charges, travel, estimation fee,etc." on your invoice. -All "quotes" are now considered "estimates only" which they sometimes make you sign before they will schedule you so there's a good chance that your final invoice will be higher than quoted. -Though these companies have many professional & highly experienced technicians, their large volume of work means they also have some not-so-good technicians. You may end up with a inexperienced technician on your job. When this happened to me, it resulted in extensive water damage. I think my review of that company is on Yelp if not Google...you've heard of them...it's two letters " _ _ Plumbing". It's about a misdiagnosed leak. My experience with Napora has been a refreshing return to business as usual. My first call required ASAP service and Yuri assured me that no matter how late, he would get there that same day. He held to his word, arrived around 7:00pm, repaired my HVAC system, and didn't charge an "Emergency Call" rate. Subsequent work with Napora has been accurately quoted, scheduled within 1-2 weeks, professionally performed (Yuri is a highly experienced, no-nonsense type of person and won't tolerate an inexperienced technician on his team), and I've yet to receive any unexpected charges on an invoice. Yuri doesn't take short cuts (so look elsewhere if you're hoping for a cheap, quick, & partial fix...then call Napora when that inevitably fails). If something isn't worth repairing due to repair cost vs. replacement cost, he'll explain your options and give you the choice. Overall, I'm very happy to have found Napora and strongly recommend them.

Our furnace died on a Tuesday night, they had someone here that evening, part was in next day, came back that day and were very honest with the repair vs. replacement as our furnace was leaking badly and would 100% fail again resulting in more repairs. In the end we decided to do a replacement. New furnace was in the next morning and our house is toasty warm again. Everyone was so kind, honest, helpful and professional. We will definitely be recommending Napora to everyone we know and using them in the future for maintenance!

It's 9 degrees outside, and the furnace is providing only minimal heat. You wake up "freezing" at 4 am. You call several "24 hour" service centers and find that, of those who do have an answering service, you just don't feel like waiting until somebody calls back. So you keep searching. Finally, a living voice on the line -- and the owner agrees to come by between 10 and 11 am the same day. So you build a fire in the fireplace...and wait. By 8 am most of the house is in the mid 50 degree range and still falling. When your time frame arrives, Yuri from Napora arrives. He disassembles your furnace, and within 30 minutes he has recorded the parts needed, and makes a call to the parts persons. By 6 pm, your furnace is functioning. No fuss, no mess, just a working furnace once again -- even the dog is happy. This is emergency service as it should be, and at a cost I found very reasonable. No heat? Give them a try. You will not be disappointed (and you'll soon be warm again).

I can't recommend Yuri enough for the excellent service he provides. Every time I call, he answers the phone—if he can't, he always follows up with a text. He's reliable and always shows up when he says he will. Not only does he do an outstanding job on furnace repairs and replacements, but he also goes the extra mile by spotting other issues around the house and offering helpful advice and solutions tailored to my needs. When he replaced my furnace, the work was done with professionalism, and the site was spotless afterward. It's clear that he cares about the quality of his work and the customer’s satisfaction. Moving forward, I won’t trust anyone else with my furnace or any other service he offers. I’ll continue calling him for any future needs!