Intermountain Plumbing & Mechanical

Intermountain recently installed a furnace in my in law suite and did a great job! They are my go to for any heating system or plumbing needs! The office staff is responsive and professional and the service techs are always prompt, helpful and knowledgeable. Would highly recommend Intermountain.

A valve on the supply line to my water heater failed in the closed position, so I had no hot water in mid-December here in Flagstaff where the temps. get pretty low. Replacing the valve was not so easy because of residual water in the lines and the mess of pipes in the vicinity of the valve. So I called Intermountain and was able to speak with a person right away, no easy thing these days. The pleasant lady (Vanessa) was able to arrange a visit from one of her plumbers reasonably soon, given the time of the year, when lots of repair work is called for in this area. On the appointed day, Shawn, the plumber, showed up ready for work. I got along well with him and served as his assistant; the repair was done in reasonable time and the bill was also reasonable. I have finally found a reliable plumbing repair company!

Back in June the tenant in my rental house informed me that the water heater stopped working and it had a leak. My home warranty company was useless, telling me to find a plumbing contractor myself and have them contact the home warranty for authorization once they’d diagnosed the problem. Guess what, NONE of the 4 plumbers that I reached out to in Flagstaff work with home warranty companies due to the hassles associated with them. I was fortunate to get my home warranty to agree to reimburse me after I had the licensed contractor do the repairs. I thank my lucky stars to have finally contacted Vanessa at Intermountain!! The weekend was approaching and no one had been sounding like they could get out to the house until the following week! Vanessa was able to get her technician who was scheduled in the area, to stop by the next day and take a look. We thought it was going to require a new water heater initially by my tenants description but the technician took a look, went out to buy a couple of parts and fixed the leak and the water heater that same afternoon. What a relief!! My tenant didn’t have to go without hot water for 4 days…can you imagine?! Fast forward 2 months and home warranty hasn’t reimbursed me or responded..it turns out that I sent the invoice to the representative that had initially taken my call and she didn’t do anything with it so it never got filed..I needed to send “proof of payment” as well. Vanessa again to the rescue..when I called, she new who I was and pulled up my paperwork immediately and emailed within seconds. Icing on the cake: She is so professional and SO kind. I HIGHLY RECOMMEND INTERMOUNTAIN PLUMBING & MECHANICAL and will call on them again if needed.

We scheduled an HVAC appointment three weeks in advance, only for them to no-show and later tell us they didn’t have the part we needed. Very poor communication and a waste of our time.

We had an outside gas leak from our 63 yr old house to our meter that was red tagged by the gas company. We got a recommendation to contact Intermountain Plumbing & Mechanical. Left a message and Vanessa returned my call. She was very professional and helpful and arranged for a service call for 3 days later. She actually called 2 days later and said they could make it that day. Daniel and Nate assessed the issue and found multiple leaks in a 5 foot section. Bottom line is we agreed to replace the complete 80+ feet of gas line and work began immediately. They described how the process would play out and willingly answered all our questions. Vanessa was involved in the whole process obtaining the necessary permit for city inspection and let us know what we needed to do to get inspection done and get service restored. The whole process was complete within 3.5 days (Due to the weekend it was 6 days from point of initial contact). We were pleased with the techs in their work and their manner, and with Vanessa in her professional and friendly manner as well. We had an overall positive experience with Intermountain and would recommend them.