Franklin Automotive

I have taken both my wife and I's car to Franklin Automotive and both were amazing experiences. Franklin was quick, knowledgeable, had amazing customer service, and had very competitive prices. Brad handled both of my experiences and due to his hard work and excellent service, I have nothing but good things to say about Franklin Automotive. Brad thoroughly explained everything that needed to be done, gave me the quote and then let me decide; no pressure or sales tactics. I highly recommend Franklin Automotive and I will be going back for all my maintenance.

Pleased as always with the recent service Franklin provided for my Audi. It never takes long to get an appointment. My car is evaluated quickly, and I get a clear cost estimate of needed repairs texted and phone called to me (in less than an hour this time!). Discussions about my car always feel honest, and the pricing is MUCH more fair than the dealership I once used. Franklin also has a helpful shuttle service to drop off and pick up people within a short radius. Thanks to Nick their Audi guy!

I recently had front rotors installed on my vehicle, only to discover that the parts were cheap and defective, yet I was charged nearly $600. This resulted in not only a breakdown in service, but also the added expense of having to pay for the same repairs twice. Incredibly frustrating and unacceptable. Manager rude and unhelpful and service advisor Brad even worse. After years of service with Franklin, I will never return!

Our Opel Rekord E had an oil change, a major service, and the replacement of two rubber mounts on the front axle. All work and its documentation were completed within half a day, to my complete satisfaction. A replacement vehicle was also provided. I would rate the value for money as outstanding. Thank you very much!