Daewoo Express Bus Okara

Extremely Poor Service and Extremely Rude Staff! I travelled from Okara to Lahore by Daewoo Bus, and my overall experience was extremely disappointing and unpleasant. Your ticket prices are quite high, but unfortunately, the quality of your service does not match the amount passengers pay. Your staff's attitude and arrogance are beyond acceptable limits. It is extremely disappointing that you have hired such unprofessional and ill-mannered staff who do not even know how to communicate respectfully with passengers. The bus conductor was constantly busy on his phone, talking on calls instead of taking care of passengers. When I simply asked him for water, he responded in an extremely rude and disrespectful manner. He even dropped the water bottle and continued speaking to me in an inappropriate tone. Due to his repeated misbehaviour, I also had to respond to him firmly. I recorded a video of the entire incident that morning as evidence. However, this review platform does not provide an option to upload videos; it only allows pictures. Therefore, I am attaching pictures of the staff member instead. I have not uploaded the video because other passengers are visible in it, and I do not want to compromise anyone's privacy. However, I can provide the original video to Daewoo management privately if required. Passengers pay a considerable amount of money for their tickets expecting quality service, comfort and respectful treatment. They do not pay to tolerate the arrogance, negligence and unprofessional behaviour of your staff. I strongly request Daewoo management to take this complaint seriously, investigate this incident and take appropriate action against the staff member involved. Your staff need proper training on how to treat passengers with basic courtesy and respect. This was one of the worst travel experiences I have ever had. Such behaviour towards passengers is completely unacceptable. I am extremely disappointed with Daewoo's service, and I have decided that I will never travel with Daewoo again. Please take this complaint seriously. Passengers deserve respect, not humiliation.