BBQ Repair Doctor

If only the office was as helpful and professional as the technician, Alex, who came out to evaluate servicing for my bbq. Alex was great - straightforward and professional, listed the things I needed serviced on our large Wolf BBQ and said the office would reach out with an estimate and details. That was over two weeks ago and despite my following up with the office, I've not gotten any further information on parts & an estimate for repair of minor issues with a great BBQ that just hasn't been serviced in a while. Very unfortunate, as the technician was great. As others have noted - they have no problem taking the upfront fee that's meant to go toward repair, but follow-through is HORRIBLE and thus makes the business seem untrustworthy. Reading reviews more carefully now, I should have been concerned about a business that would mock a customer who wrote a poor review - perhaps instead look at your business issues and spend your energy fixing them.

Making the stereotypical remark - if I can give this place ZERO stars, I would. Wish I read the reviews before using them. They are 100% a SCAM!!! Because you will receive the worst barely responsive customer service ever. I contacted this company in June 2025 to get an assessment and estimate for repairs to the community's 2 bbq grills. I had to continuously follow up for the proposal to the point of asking for the "initial fee" back because no one was responding. Called several times, at first they didn't even answer like a legitimate company, I had to ask if this was the BBQ Repair Doctor? We finally got the ball rolling on estimates and contract approval come July 2025 and it continued to just go downhill from there. From July 2025 until October 2025 it was constant back and forth with their worker Flora. The most unresponsive office ever. I was constantly emailing and calling for updates. To receive bare minimum email about parts are backordered with no further update until I bombarded with more emails and calls. I would ask to speak to upper mgmt or their corporate to only be re-routed back to their useless office. I asked for my money back and then I was finally update that all parts are ready along with Flora trying to act as a savior with how she worked her magic to get parts even faster for us. Repairs and parts (suspicious if all parts we paid for even were replaced) were finally completed on 10/23/2025. And boy were they quick to send a follow up estimate for "additional parts" needed. I responded inquiring if EVERYTHING from the first repairs was 100% completed before I even consider ordering more parts with them, and again ZERO response whatsoever. Don't make the same mistake we did. DO NOT USE THIS COMPANY. SAVE YOURSELF THE TIME AND MONEY AND USE SOMEONE ELSE!!!

I recently hired this company to clean and service our outdoor BBQ grill, and I honestly couldn’t be happier with the results! From start to finish, their professionalism and attention to detail stood out. The technician arrived right on time, fully prepared with all the tools and cleaning supplies. He carefully inspected the entire BBQ setup before starting — burners, grates, ignition system, and even the gas connections. He explained what needed to be done and gave me a quick estimate before starting the work, which I really appreciated. The cleaning itself was incredibly thorough. They took the whole grill apart, degreased every piece, and polished it until it looked almost brand new. They even cleaned the inside of the hood and exterior stainless steel surface, leaving it spotless and shiny. What impressed me most is that they didn’t just clean — they also checked for and fixed a few small issues on the spot, like a loose knob, a weak burner, and a slightly clogged gas line. They didn’t charge extra for those quick fixes, which shows real pride in their work. When they finished, they tested everything to make sure the flames were even and the ignition worked perfectly. They even shared a few tips on how to maintain the BBQ to keep it running efficiently. Overall, the service was top-notch, professional, and worth every penny. Our grill looks and works better than it has in years. I highly recommend to anyone needing appliance or BBQ maintenance — they truly go above and beyond!

The best service in the valley! We used this company twice (outdoor heat lamp & our favorite grill)! Great customer service, smily and friendly phone operators. Arrived on time, fast estimate & timely repair. Very pleased and Happy! Thank you ! 🙏🏻❤️👌🏻