Appliance Service Center

Called around and found most companies will not talk to you about your situation. This company is a family owned business and will take a little time to actually discuss your questions. I have been in business for 45 years and understand how to read through the reviews of the angry people. Some are actually entertaining because I have dealt with unreasonable people and can smell them out through the reviews. The customer is not always right, but sometimes customers think you need to kiss their behind even when the customer is unreasonable and being a pain. I passed up higher ratings to call this company and it went as I expected, and they will have my business next time I have a sick appliance. Down to earth, knowledgeable and helpful people. I like em!

Appliance Repair Services repaired my Viking stove which had been damaged in a move. Tim and his office team member (so sorry I did not write down her name) were the ultimate professionals. Excellent communication and follow-through with multiple interactions over a period of 10 days. THEY called me to update me, ask questions, and schedule the repair. Even though my project had its challenges, Tim handled my repair with ease. They truly care about their customer relationship and it shows in their actions. I have not experienced this level of customer service in a decade! I could not give them both a higher recommendation.

Tim has great skills in servicing appliances. I have met alot of techs who just replace parts and hope it works, in the end scraping your appliance and costing you unnecessary expenses. Very skilled in diagnosing and correctly repairing appliances without any guess work, Tim is effective, efficient, and honest in his work. He is the only tech allowed in my personal home, and the only name I give when someone needs service done. A big "Thank you" to Tim at Appliance Service Center for always providing excellent service.

I've taken allots of washers and dryers here from rentals I own. No longer, the lady that is there has an attitude problem. Maybe she should find a different type of job. To bad an employee or maybe even an owner can ruin a business. Customer service really really sucks. I've taken my business elsewhere and will never, I repeat ( NEVER ) go back there.

I agree with Robert, the lady that answers the phone turned me off first thing and having never used this company before was having second thoughts but proceeded with appointment and am very glad I did. The tech was wonderful!! Will use them again, but advise them to get rid of the lady that answers their phone - first impressions are important. Update - I called to schedule a washer repair today but did not go through with it after, again speaking with their rude receptionist. I was hoping I might have caught her on an off day the last time I called. I asked to speak with the manager/owner and was told by her that she is the owner/manager. I guess she must feel that gives her a license to be rude to potential customers. Sad because I had a good experience with the technician they sent out, but I will not do business with them now in the future due to the bad experience I had with their uncooperative rude receptionist/owner.