Above & Beyond Computers

If you gotta get your computer fixed, go here. I had to get my laptop heatsink replaced and I am glad I chose this place. I came in on Friday with the spare heatsink and got my laptop back on Monday morning working better as ever. Nate who owns and runs the shop is friendly and values your time as a customer. He is trustworthy and doesn't shy away from answering questions about your tech problem so you know you are in the right place. He will make sure you are cared for and that you get the best outcome for your tech problem. In a market of planned obsolescence and shrouded practices it is nice to find a local repair shop that's honest, timely, and has fair costs for the work done.

I wanted to update my review with Nate to continue praising the excellent service I've received. While playing a board game with my family, my husband placed a sugary drink on the table next to my laptop and when my 5yo child saw the cat on the back of the couch, she climbed up and over to get to him, knocking the drink all over it. Unfortunately, the motherboard did not survive. We had to order parts and Nate strongarmed Lenovo to make good on the warranty because they wanted to not simply because I put stickers on it! Because I work from home and the computer is a necessity for me, Nate gave me a loaner! It was good enough to get me through the week waiting for the parts to arrive. Like I said, amazing service! *Original Review from 2021* This team is the best in Pittsburgh. They're very professional but also personal in that they care about you. I dropped my laptop in the summer of 2019 after becoming a new mom, and this damaged the batteries turning my laptop into a ticking time bomb. Now I use my laptop for both full-time work and personal use, and they were so accommodating in my schedule and were able to apply temporary fixes so I could still work while waiting for parts to arrive. Just this past summer, the screen started to pop off. In last year's repair, the screen had to be removed to access the batteries, and it turned out that the adhesive just wasn't working well enough. Nate reapplied adhesive to fix my screen FOR FREE, saying it was attributed to his repair work from over a year earlier. It was an unexpected surprise. I was already planning to be a lifelong loyal supporter of this local business but this kind act really cemented my choice for why I wanted to be.

I called in the morning and was told I could stop by that day. Nate was very accommodating and looked up known problems with my Dell computer's touchpad. After doing a bit of research about different people's experiences, it was apparent that this is a known defect and repairs are often short lived. Although I decided not to pursue a repair, Nate was knowledgeable, patient, and generous with his time. I will definitely use Above and Beyond for all of my computer issues.