Think IT Ai

Think IT Ai is a reliable and trustworthy company. Their team is very professional and always super responsive. They provide top quality IT services for all business sizes and they are very knowledgeable. They care about their customers and always go the extra mile. I totally recommend them!

They have done a great job of updating my antique system and allowing us to use the computers and internet to a higher level. We are head and shoulders above where we would have been with out them. Always prompt when we have an issue, usually solved within the day, and never make us feel we are bothering them. Highly recommend them for all your computer needs.

Unfortunately, I have been forced to change my review of this company due to their lack of action and unethical business practices. Randomly they stopped responding to our calls and emails. We needed some basic technical support (the reason we hired them) and received absolutely zero response after multiple attempts. I even reached out to the owner, Charles, and received no response. When we finally stopped service, again they said nothing. Only after did I realize that they had not included me as an admin on my employees computers, and did not remove themselves as the controlling admin on these devices as part of their offboarding. Therefore, I'm locked out of my own computers. When I reached out to Charles about this, he said he would CHARGE ME $300 to remove the admin accounts! These are accounts that they installed and forgot to remove! When I called him out for this unethical practice, he told not to contact him again. I don't know what has happened, but they clearly are not concerned about customer service. Therefore, I would advise anyone to find another IT provider that will respond to your requests for service, add you as an additional admin, and then actually do the right thing, even if you're no longer a customer.

I had the opportunity to work with Tech Support Leo recently. It was a joy! He clearly explained what he was doing and was able to walk me through the fix needed. He followed up when he said he would. He even apologized for not being able to complete the fix as it was over the week-end! I highly recommend Think IT Ai for your tech support needs!

I was so stressed out trying to purchase a laptop and not being technical I was confused. So many choices during Black Friday week. After just a few minutes Josh knew exactly what specifications I needed. Within the hour he found a perfect match for me and made my day! Computer purchased and I I am a happy customer.