The Service Company

The ladies in the office are very nice and helpful. In addition, any of the guys who have ever visited our place of business at Central Baptist Church, have always been courteous, efficient, and very knowledgeable of the work they are doing.

TSC recently installed our new Generac generator! As always, they are professional and answer my many questions. They do a great job!

Their techs only are trained in certain areas. So if you have a possible generator/ AC problem. They'll send out only 1 tech with knowledge of only one of those areas. That wouldn't be a big issue however. They start charging you the moment they start driving towards your house plus a truck/ service call fee and for me they didn't inform me prior to their business model, I've never had a service company charge like that. Only had some charge a service call fee. Not charge a 110/ hour fee just for coming out. The tech was nice and all but in the end after just inspecting my generator and trying out a couple possible thermostat timing tricks. He determined it's most likely an ac issue. And an electrician should come out next. So after just an hour of looking at my generator no actual repairs or anything. I was sent an invoice for over $300. Which is extremely pricey for just an inspection. I live only a 30 min drive away. Just their service/ truck fee alone would have covered the gas expenses. If I would have been informed prior to confirming my appointment that they charge over $100 per hour as soon as they start driving towards me. I would have never allowed them to come. No where on their website does it say thats how they charge and to me their website implies their techs can help you out in all the fields they cover. But nope they are specialized techs in only 1 area. So if you have a crossover problem expect a very expensive bill from them. Just fyi Edit: I had another company come out. And it turns out the issue was with the generator. So the service tech they sent out didn't actually assess the issue properly.

I had them come out a few months ago to replace 2 light switches in my mobile home (the one in the kitchen was tricky, to say the least) and also fix some wiring that was connected to my front porch light. They communicated well with me. Technicians were excellent. They explained the cost of what it would be before the work was done. A little pricey but worth every penny. The tech also made a special trip back out there for an extra part and did not charge me. He communicated well with me. Four months later, everything still works great. I can't believe that porch light is still working as it should!! Thank y'all so much!

Top notch organization. Front office manages well and the technicians are professional and reliable. My go to company for electrical and plumbing and needless to say they keep my 8 heat/AC pumps and my 2 generators working when I need them.