Telenor Franchise

this was good place Not so crowdy i did my work with in a minute with the help of faculty present there.

Very bad experience the employee was not available who transfer sim cnic from one to another.

The staff was polite and the place was clean. Prices were reasonable and service was quick. Parking space was available nearby. Overall, a good experience — I’ll visit again.

Reviews of Telenor franchises in Pakistan present a mixed picture, with some customers praising the convenience and range of services while others express frustration over operational inefficiencies. The franchises serve as key points for a variety of services beyond just mobile connections, including EasyPaisa transactions, bill payments, and SIM issuance. Customers appreciate the accessibility of these services in local communities, allowing them to handle various telecommunication and financial needs in one place. However, a recurring point of criticism centers on the franchises' limited hours of operation, which restricts access for many customers, particularly those with standard work schedules. The reliance on manual transactions has also been a source of complaints, as it can lead to long wait times, potential human error, and a slower overall service experience. In response to these challenges, Telenor has been introducing self-service kiosks at key locations. This initiative has been positively received by customers, as these kiosks offer 24/7 access, reduce wait times, and allow for a more efficient and a self-sufficient way to conduct transactions like biometric verification and SIM card services. Ultimately, the customer experience at a Telenor franchise seems to be heavily influenced by its location and the specific services a customer requires. While the in-person support for complex issues is valued, the company's move toward automated solutions is seen as a crucial step in improving customer satisfaction and addressing the limitations of the traditional franchise model.

The Telenor franchise is a reliable place to visit for all telecom-related services. The staff here is very cooperative and always ready to assist customers with patience and professionalism. They provide clear guidance regarding packages, SIM issues, and other services, which makes the overall experience smooth and stress-free. The environment inside the franchise is comfortable as air conditioners are installed, ensuring a pleasant atmosphere even during hot days. Cleanliness is also well maintained, which gives a neat and professional look to the place. One minor issue is with the main door, which sometimes creates difficulty while opening or closing, but this is a small point compared to the overall excellent service provided. Overall, the franchise maintains high standards of customer care, a comfortable environment, and good management, making it a trustworthy place for Telenor users to visit whenever they need assistance.