Sustain Management

Around this time last year, I concluded that I needed a management company to manage my property so, I started looking for one. I called four management companies in the Lansing area and left messages with three of them. To date, I still have not heard from them. Sustain Management was the only company that had a representative who answered my call. That representative was Isaac. Isaac and I spoke briefly and scheduled an appointment for a thirty-minute call, for later that week. During that scheduled call, our conversation flowed naturally. We discussed everything from military service, our families, and why he started his own management company. He was so genuine, that call lasted ninety minutes. Before I hired Sustained Management, the drive to my property was ninety minutes one-way. And that was without traffic or construction. And we know, there is always construction in Michigan. Sometimes I would have to make that drive to complete and 15-minute task. I hated making that drive… Since hiring Sustain Management, I’ve had total transparency with this company. Through the app, I can see financial records, contracts, contact information, home inspection reports and most importantly, maintenance requests! Not to mention the tasks that are done that we can’t see, like checking for fraudulent documents. From my heart, this company has truly exceeded my needs and my expectations. I often hear that “no one will take care of your property like you.” And you may be a property owner with this same sentiment, one who is hesitant to hire a management company. However, if you are reading these ratings, then managing your own property is probably starting to weigh on you, and you might be looking to hire a company run by people who can empathize with your current situation. If this is the case, I am here to tell you that the staff at Sustain Management cares. And once you hire them, you no longer have to care, because they care enough for you!

I am writing this with so much sadness in my heart that I trusted and referred someone that I care deeply to such a unprofessional company. One of my employees had a house fire and needed to find an apartment. I knew of Sustain through a networking group I belonged to and thought they would take good care of my staff. Instead, she has had constant issues. The refrigerator didnt work and was finally replaced after three weeks. The trash was not picked up for weeks. Now, it is below freezing and the entire building has no heat and has not had heat for weeks. First they were told they needed a part, now they are being told they are getting a new boiler and the excuses just continue. I am absolutely disgusted by the conditions of this apartment buidling. The walls are paper thin and you can hear everything in the halls and the apartments next door. Run, dont walk away from this management company. They may be great for the owners of the buildings but they do not care about the safety of tenants at all.

We’ve been renting through Sustain Management for a few months and have been impressed with their responsiveness and professionalism. From move-in to maintenance requests they’ve been prompt and respectful, making it easy to feel at home. While every property has its quirks, their communication and attentiveness make a big difference. Definitely a management team you can trust!

Isaac has been great to work with. We switched over to him from another property manager and he is not only more affordable but genuinely better. High level of communication, focused on improving and optimizing the property, and just being a good guy has made our experience with him wonderful. If you are looking for a property manager in East Lansing look no further than Sustain Management