Stephens Automotive Service and Sales

I just bought a car from Stephens and it was a completely positive experience. Jeff was responsive and let me take the car to my mechanic. We talked honestly about some service it would need and how to either work that into the price or get a discount on it. Now I have a very nice car that is dependable and affordable. Thank you Jeff! Pete Sand

I live out of state but I travel almost 5hrs on a regular basis to the Des Moines area. I was having trouble with my car as I traveled this past weekend. I found myself in need of a mechanic. Found Stephen's on Google search, and called on late Saturday afternoon. They were willing to fit me in on Monday morning. I had hoped it was a fairly easy fix...as a diagnostic had been performed 2 days prior (on the way to the area). Unfortunately, nothing showed up on their diagnostic machine. They tried to duplicate it the mechanical issue but were unable to. I was hoping for ideas/suggestions to fix what I felt was a small problem without total reliance on a diagnostic machine....possibly ideas based on experience and the problem I was presenting to them....which essentially was an air flow sensor (MAPS,) but instead, I feel like I was treated as though I had no idea what I was talking about, and I was told that the previous diagnosis meant nothing and they could do nothing. After NOT being able to help me in any way, or offering any helpful suggestions, I was charged $200 for services. I was shocked as I was not told about their diagnostic fee up front. Jeff stated he did, but he did not. If he had, I would have declined their services during initial call and found another place due to that being above my budget. After meeting another local mechanic, he suggested that I simply get mass air flow spray and clean the sensor, which I did. He also showed me where it was and how to do it myself. Unfortunately, I did not feel heard, nor treated with respect. I feel I was over charged and essentially received no services.

So glad to find this company! Jeff and Debbie have been so very helpful, friendly, professional. My car has gone through some iffy repair services the past few years at other auto shops, as I have found out recently and I really need to be able to depend on getting honest and competent service which I believe Stephens does. Timing belt and related components were replaced; oil change; inspection were done. I am so thankful for the loaner car during the repairs.

Got a great vehicle at a great price. We test drove it on a Saturday, decided we wanted it Saturday afternoon, he held it for us until Monday, and the paperwork took maybe 5 minutes. No complaints!

Stephen's Automotive service worked me in at the end of the day on a Friday, when I had a flat tire. After calling several places that couldn't get me in until the next day or even until Monday, I called Stephens and they got a temporary tire on my car right away. They were very kind to work me in. They gave me a cost friendly estimate on a new set of tires that i will have installed on Monday. They appeared to be knowledgeable and I will be bringing my vehicle here for future service.