Squirrel City Jewelers

My partner and I brought in two rings to be resized. We were told it would take about three weeks and that we’d be contacted when everything was ready. We never received a call, so I called on February 28, the day we planned to pick them up. I was then told the job wasn’t finished because of the engraving inside my partner’s ring—even though he had clearly said from the beginning that it was fine if the engraving disappeared during resizing. After we repeated that it was fine, we were suddenly told to come in within a few hours. The other ring was mine, and it still didn’t fit properly. That day, my partner asked for a very small adjustment—between a size 5 and 5.5 (around 5.25)—because 5.5 was loose and 5 was too tight. The tall female staff member said finger size can change with the weather. I understand that, but I was genuinely worried it could slip off when washing my hands. She told us to come back on Wednesday. When I returned on Wednesday, it honestly didn’t feel resized. When I asked about it, the male staff member sighed and told me to “wear it for a week and come back if it still feels loose.” He also said he could resize it down by a quarter size and wouldn’t charge me for it. That left me even more confused and frustrated—if it could be adjusted that quickly, I don’t understand why I was told to wait until Wednesday in the first place. Overall, the communication was poor and the service felt dismissive.

The staff were friendly but my earrings I bought today broke before I had the chance to wear them. I never seen or heard of this happening- when I took the clasp off, it fell apart. I would love a refund or replacement; but I did not get a receipt. 😔

Recently we visited Squirrel City Jewelers, a fantastic small business in downtown Kent. ( I live in California, but my Fiancé went to Kent State) I needed to have my engagement ring and wedding band prongs checked and re-plated. Squirrel City Jeweller highlights independent artisans. They offer a unique range of handcrafted one of a kind pieces, inspiring for any style. My first experience with the shop, I was gifted a custom necklace by my fiancé, made by the owner, Michael, over a year ago. Michael’s attention to detail and craftsmanship is incredible. He was given free rein to design the necklace, using "hummingbird" as the inspiration. His vision, personal touches, and artistic vision made the piece truly stunning. Shopping at Squirrel City Jewelers is a delight. I not only did Michael revive my engagement ring back to brand new sparkle, I was obsessed with these adorable skull pearl earrings (I found out also made by Michael). The whole team at Squirrel City Jewelers are friendly, knowledgeable, and passionate about their work. If you’re looking for unique, personalised, high quality jewelry - Squirrel City Jewelers is the place to go. I will wait until I travel back to Kent to have any jewellery repair or add to my unique collection. Definitely will not be buying from any chain stores anymore- after my experience here. Thanks SCJ!

I can't recommend Squirrel City Jewelers enough! I came in one day to see if I could use the diamonds from a family heirloom ring to make a new engagement ring, worked very closely with Michelle to make it happen. She walked me through the entire process, ensured that the ring would be finished before my planned proposal, and took extra steps to make sure it was a discreet process and that my girlfriend wouldn't find out before the big day. The ring was finished earlier than expected, and it's absolutely perfect! Not only did she say yes, she absolutely loves the ring! Thank you to Michelle and everyone at Squirrel City Jewelers for making this special moment happen smoothly and perfectly! We will be back to look at wedding bands!