SERVPRO of Wood, Ritchie & Pleasants Counties

Would not recommend working with this business. Recently had a sewer pipe burst under our house with major sewage back-up and consulted this business for work. Was warned by our insurance that they have had prior issues with this company but decided to go forward with them anyways. Fast forward two weeks, with approval from our insurance called in for an update regarding our service. The receptionist is absolutely lovely by the way, very nice and kind. The manager/ owner however puts himself on the phone and states “Why would I want to come out and do the work when I haven’t gotten paid.” We were quoted over $10,000 form Servpro. Needless to say my husband and I did not appreciate the tone we were given or having to play mediator between our insurance and them. Our insurance had called 3x that week with no reply from this company. Leading myself to have to call in and see where we’re at with the process. Anyways we went with another company out of Charleston and were only charged $3,500 for the clean-up and all remediations. For even more work then we were originally asking to be quoted for. 3 plus weeks of sewage water underneath the house at the end of the ordeal when we called the day of discovering the issue…

We ended up having a condensation leak in our basement which resulted in water sitting under our new floors. We wanted to be sure it would be taken care of the right way & that no mold would accumulate, even if that meant having to take up the floor. These guys were great! They were quick to get out here, very well mannered, quality work & well knowledgeable! We did end up having to take up about half of the flooring so we’ll try to match or replace the whole thing if needed, at least i know itll be safe with no issues now & thats all that matters! They even took care of some mold they found starting on the walls etc & i am so grateful. Worked easily with our home insurance company & everything was a breeze. Glad we were able to find out about Servepro to take care of us!

Called them to get an estimate to clean up a major sewage leak in my crawl space. Set up appointments twice which James missed saying he had bigger clients to deal with so I got pushed back. After a week he finally got out to my house. He looked at the damage and said he would charge me $250 for the estimate. He took a picture of my credit card and said he would have the estimate by the following week. It has now been over a month. I have left several messages and he is now screening and declining my calls. Now I'm literally up s*** creek without a paddle since they are the only company that services my area. Very unprofessional and deceitful, would not suggest this company to anyone. Wish I could give zero stars.

Great Service! We are having some issues with wet blocks in our basement. The two service professionals who came out showed me where the issues were with water drainage around our foundation, and how to fix it. They offered to do the repairs, but were honest that I could probably do them myself. They easily could have exaggerated the problem and charged me more than needed, but did not! Will certainly call them again if larger issues arise!

Outstanding staff and professional Customer service. They did a great Job cleaning and sanitizing my house from a plumbing issue. Answered my questions and helped my husband and I have a sigh of relief ,that it was going to be okay. Highly recommend this particular SERVPRO.