SERVPRO of West Forsyth County

Gavin & his team were prompt, professional & very knowledgeable about what needed to be done with the water damage to my bedroom ceiling. He explained the process, answered all questions that I had & even helped with an issue I had outside with my gutters. He let me know they have a contractor that works with them & also gave me an estimate about when the restoration would start. I would use this company again and will also recommend them to friends & family.

Antoinette Emanuel c/o Wayne Simpson Blazingwood Ct Greensboro, NC 27406 Dear ServePro Of West Forsyth County 2571 Landmark Dr Winston-Salem, NC 27103 , I am writing to extend my heartfelt gratitude for the incredible service Christopher Williams provided during my father's recent flooding incident. His prompt response and exceptional professionalism made a world of difference in an otherwise overwhelming situation. From the moment he and the ServePro Team arrived, his calm demeanor and expertise instilled confidence in my father. It's hard to express how much it meant to him—and to us—that he took immediate action to mitigate the water damage before my DAD even had the chance to reach out to us or even the insurance company. The situation was undoubtedly stressful, but Chris’ reassurance and genuine concern for his well-being were invaluable. Thanks Chris for your diligence and the hard work of your team, the damaged flooring was removed, and the furniture and walls were addressed promptly. In just four short days, my father's home was transformed, and now we eagerly await the new floor installation. It is truly remarkable to see how much progress has been made in such a brief period. Your open communication and consistent updates helped keep my father's anxiety at bay during those critical first days when so many different people and processes were involved. Your dedication to providing excellent service did not go unnoticed, and we are genuinely grateful for all that you did. Thank you once again for your outstanding support and for going above and beyond to assist my dad during such a difficult time. You have made a lasting impression, and we will be sure to recommend your services to others in need, because it truly looks like nothing ever happened. Warm regards, Antoinette Emanuel

We had a house fire Jan.15 of this year. We had no clue how to handle the situation. Three months went by contacting builder/contractors with few answers or advice on what to do next. Then a miracle happened a friend of friend on Facebook told us to call Betty Vanhoy at Servpro. They immediately came to the rescue. James Otterberg inspected planned advised explained and organized the whole process much to our relief and what was left of our sanity. The whole team is professional experienced friendly quick and will help you with any question you might have. They also deal with the insurance people which is a plus. Thank you James Otterberg, Chris Otterberg,Betty Vanhoy,Terri Smith,Morgan Dial, DJ Beverly,Joe and Jack Watson and JC Sorrells. I hope I haven't forgotten anyone. You are the best at what you do. We love you!!!!!😊

During one of our worst moments, ServePro was truly there for us. Justin Bennett helped us navigate our house fire restoration with empathy and professionalism. He was always punctual and followed through on everything promised. Miranda Carey took exceptional care of our belongings and when they were returned, they were as good as new. Both Justin and Miranda treated us like family. Justin went above and beyond for us. We had no idea how to pick up the pieces or where to begin. With Justin’s guidance we were able to get our lives back to normal in less time than we expected. ServePro is more than a company. They are friends that you never knew you had.