Sears Heating and Cooling

I am not typically inclined to leave negative reviews; however, I believe it's important to share my experience to help others make informed decisions. Sears Heating & Cooling installed a heat pump in the third-floor guest suite of my home. I was told that the technician assigned was their most experienced and longest-tenured employee. Regrettably, the installation was not done properly and without an emergency shut-off, ultimately causing significant damage. While I acknowledge that errors can occur, the company’s response was more than disappointing. They offered to cover the cost of repairs, and the account manager, Bryan Meier, remarked that I should be “grateful” for this concession. When I requested a discount to offset the disruption, he instead proposed removing the equipment entirely. This led to four consecutive days of contractor activity and considerable mess, with no offer to assist with cleanup. Following the drywall repair, Sears filed an insurance claim and subsequently disengaged from the situation, leaving the remaining restoration work incomplete. I am now left to manage the aftermath with hopes the insurance payout will cover the rest of the work. Prospective customers should be aware: the company presents a courteous front, but when complications arise, they will show their true colors.

Sebastian W was absolutely amazing. He looked at my disconnect and realized there was A major issue. He suggested having an electrician come and look over the issue. Once that was fixed, Sebastian returned and went over my options of repair or replacement. I feel that Sebastian took care of me and my home with care and respect. I am so appreciative of his help and kindness. He is one of the major reasons I have stuck with Sears Heating and Cooling for 30 years. Jerry S. Is absolutely amazing. He took on my install as A second one in A day. He went above and beyond with all the issues that kept arising. The day was so hot and humid, Jerry and his helper kept plugging away and getting the job done. My appreciation is above what I can write in words! Thank you to the crew that helped with my situation! Reggie C. Serviced my furnace today (2/15/26). He was very polite and promptly completed the servicing. Everything checked out with no problems. Thank you Reggie!

I highly recommend Sears Heating and Cooling! This company has been taking care of my system needs for over 20 years. Joel always explains things so well. Since my husband passed I have to have trust when it comes to these big things in my home and Sears and Joel have never let me down! I will continue the maintenance package as long as I am living here. It’s a great deal and reassuring to have.

Josh with Sears Heating and Cooling, came same day and diagnosed the issue. He had to get some parts together and came back the next day and made the repair. Always friendly and professional. Sears was recommended to me and I'll do the same. Good company to keep in your contacts.

I appreciate everyone's attention to detail and professional service. It's never a convenient time for your furnace to stop working, but Sears made the install a smooth process. I am happy to be back with a locally owned company. My last HVAC company has transitioned to corporate ownership and the customer service had definitely declined. Happy to have found Sears.