Rug Rat Flooring America

We were cheated by this company, BEWARE! We told Rug Rats our cabin had extreme temp variations, a wood burning stove and that we ABSOLUTELY COULD NOT USE LVP. Dax and Shane claimed they could install an expensive miracle type glue down lvp that is meant for cabins and is an industrial strength all weather product. They guaranteed, over and over, that this was this was the PERFECT product for our cabin. Five witnesses were present, WE all sadly believed them. They went as far as to say our other quotes and opinions were not correct because other companies did not know better. Later they gaslighted us saying we insisted on lvp in which we did opposite. We arrived to our cabin to find a mess! Our floor has hundreds of seam bulges, overlapped lvp, gaps and other problems that indicate the installer did not know what he was doing. He didn't properly acclimate the product, didn't install correctly and the product did not work. Rug Rats did not fix the floor or refund us for this mess that we paid in full for, they ignored our calls and refused to do a final inspection. We did not get to use our floor for even one day! We lost over 6k and now an additional 2k to rip out their mess. They do not back up their product, installation or stand behind their promises. Do not believe their persuasive kindness, there is a reason they charge, in full, prior to installation. Court proceeding will follow. Owner replied and obviously he doesn't only cheat but lies. If he had recordings they'd prove all of my claims, I will ask for recordings in court.

Our recent experience with Rug Rat was terrific! Jaden was more than accommodating showing us every option of carpet, explaining pros and cons and not being pushy with us to get the most expensive. We absolutely love our new carpet-it's beautiful! Cyrus is by far the BEST installer we've ever had!

From the sales staff to the installer what a great place to go for all of your flooring needs. Jaden from sales knows his product and has a keen eye and vision for what the finished project will look like to help you achieve the best results for your project. Richie’s attention to detail and his professionalism during the installation was top of the line. Could not be more impressed by the way my project turned out. Thanks Rug Rat Flooring American