QUEENS AUTO REPAIR

The customer service was highly disappointing, and their communication skills are lacking. I would not recommend them under any circumstances.

My name is Meredith and my wife and I brought our Toyota Camry into VCD Auto Repair to discover the root cause for a check engine light and repair. This has been one of the best customer server experiences I've ever had. Santos the Shop Manager and Felipe (Mechanic), greeted me with a friendly smile, professionalism and extremely prompt amazing service! Based on the codes. Victor (Mechanic) and Santos (Shop Manager) successfully repaired the intake gasket and replaced a broken engine torque mount. Our car is running smoother than ever. We will definitely return for any future vehicle issues. Their prices are very reasonable. Their dedication to excellent customer service and professionalism is second to none and reflects great credit upon themselves and the VCD Auto Repair brand. Santos, Victor and Felipe all deserve a big raise and the biggest recognition/honorable mention for their amazing friendly service, attentiveness and professionalism. Thanks VCD Auto Repair for hiring these jewels of employees to represent your reliable mechanic repair business! :o)

I went for an oil change and the experience was fast and easy. The only downside is the one female employee has a pretty bad attitude. The oil change took less time (15mins) then it took for her to give me my keys back. She was inputting a whole bunch of unnecessary information in her system asking me where me car was registered etc and i literally came for an oil change. Then she caught an attitude with me when i asked for my keys so i could leave after the service was already paid for and done. She asked me several times where my car was registered and i didn’t really understand why but literally every other person in the shop was nice and welcoming. It’s kind of crazy i actually came to this location once before to ask a question and this same girl instantly shut me down and told me i had to pay $120 for them to look and my car. Mind you i already came in telling them what i needed done. I asked her how much they charge to swap out brakes and she said “i don’t know we’d have to look at the car first and that’s be around $120. 😂 I’m pretty sure to change my break pads cost way less then $120 so why would i pay you to tell me something i already know. Like i said all the other guys in there were amazing and even gave me some tips but the girl might be a little out of place in there 😂

Honest reliable and got the work done within the price and time frame that he told me he would