Nybakke Vacuum Shop, Inc

I'm very happy with my experience. They answered the phone every time I called with a question (most businesses have voicemail answer or make you talk to a robot). I was given options to make sure that I was getting the best vacuum for my needs. I was surprised and pleased by how quickly they were able to get the item in stock. They even brought it to my home to help me avoid a shipping charge. Thank you so much!!! I'll definitely be a repeat customer.

After six years of faithful service, our Dyson upright called it quits. It was obvious there was a problem with the belts. After internet research and video, it was also obvious that I needed a professional. I chose wisely. - It was expertly repaired in the time promised. I will not hesitate to do business with them in the future, and I confidently recommend them.

Our Riccar vacuum roller bar stopped spinning so we took it to a local repair shop in Peoria. They were unable to fix it, so we decided to drive to Bloomington and get a second opinion. After some troubleshooting, Nybakke was able to fix it for us. They were very communicative and determined to fix our vacuum for us. It was definitely worth the drive to be able to get it repaired. Thank you!!!

My experience with Nybakke has been extremely disappointing. My husband & I stopped by to see what vacuums they had that were a better height for me. I am under 5 ft tall and my current vacuum was awkward for me to use. They showed us a cordless Riccar Roam which was shorter. The salesman told us how much better it was to buy from them because they were able to repair and stood behind their products. So, after spending $467.61 we excitedly took home our new vacuum. The vacuum seemed to work well but after 1 year it needed a new battery. You cannot order and install this yourself so it must be taken to the dealer. After 1 more year the same thing happened. My husband passed away, and dealing with this vacuum was set aside. A few weeks ago I finally took it to the store. This vacuum was only 4 yrs. old and they told me it was unrepairable, they couldn't get parts. So, this "quality" piece of equipment that they would "stand behind", as compared to something I could purchase at a discount department store for half the price, was now a piece of junk! When I went to pick it up there was no apology, no regret, just an offer to throw it out for me. I will never go back!

Extremely knowledgeable staff were helpful when explaining the central vacuum in our new home. Never putting pressure on me to buy something, they provided information to allow me to determine what would work best for us. If you care about actually getting your floor clean, you won't regret stopping in at Nybakke.