Mr. Handyman of South Charlotte, Matthews, Waxhaw

This is the second time we’ve had work done by handyman. Their customer service when scheduling and coordinating the first appointment is first class. Charles was our handyman and he was extremely attentive in making sure our project was done to our satisfaction and communicating all the technical details before starting. I will definitely recommend them for any of your handyman needs. This time was for hanging Christmas lights.

Can’t speak for other Mr. Handyman locations/technicians, but Michael at this location is why I gave one star.. not only did he have a contentious interaction with a family member, but his body language was awful when he made it to my home. He seemed more concerned with collecting the $88 service fee, while also having an attitude about having to wait 90 seconds for me to answer my door while securing my dog in a back room.. I apologized for not answering timely. Instead of acknowledging my statement, he went into asking what I was looking to have done, with his face scrunched up. No introduction.. This may not seem like a lot to some, but as someone that works in the customer service field your introduction is everything. All I have from that interaction is a $94 debit for the service fee, so I might as well take the time to voice myself for the inconvenience.

Jeff Samuel arrived on time, explained everything in the estimate, was very careful in my house, was polite, and professional. I had two projects for him to take care of and I'm very pleased with the results! My shower door no longer lined up and wouldn't close. I was afraid I potentially needed a new shower door. He fixed it instead! He also caulked all crown moulding and around my fireplace. I will definitely ask for him again.

Antonio and Shawn have worked great together. They replaced an very old and out of shape attic door on June 25th. I was very pleased with their work ethic and skills. They came early and cleaned up after their work as well. Very friendly and pleasant and respectful attitude. My only complaint is the company’s reluctance to provide better pricing to customers. I worked with other companies where I could negotiate a price for my needs but I had Zero negotiating power with Mr Handyman.