Mr. Appliance of Northern Colorado

Our oven stopped working the day after Thanksgiving. I called Mr. Appliance and got an appointment for the following Wednesday. Justin Salapich, the gas appliance technician was on time, friendly, and efficient. He wore booties to protect our floors, found that the igniter was the issue, gave me a very reasonable quote, and installed the new part right away. I'm highly impressed with Mr. Appliance and Justin. I recommend this company!

Listen to the other reviews. These people are con artists. I’m in tears after speaking with Kristy at Mr. Appliance. We were misdiagnosed three separate times on our dishwasher. Each time we were told it was an “easy fix” we could do ourselves. Every diagnosis was wrong, every repair they suggested was pointless, and they still charged us $160. We should have known when the plumber they supposedly partner with even says he refuses to recommend them because they are so bad. When we asked for someone qualified to finally diagnose it correctly, Kristy said we’d have to pay the $160 again—because my husband followed the instructions their tech gave him. How does that make any sense? We trusted their technician. We were misdiagnosed three times. And somehow we’re expected to pay for their mistakes twice and trust they’ll finally send someone competent? Kristy’s behavior was unbelievable. She was rude and dismissive. No empathy. No accountability. Just attitude. She said it was the owner’s decision and that management “might” get back to me in a few days. We’ve already lost two weeks because their tech didn’t know what he was doing. Any reputable business would try to make this right. Mr. Appliance didn’t—they just tried to take more money. Stay far away.

They’ve done 2 jobs at my house - replacing our dishwasher and fixing our oven. Scheduling is easy, techs arrive on time and the prices are reasonable. They know what they are doing and you can feel confident they will fix your issue if it’s fixable or install your replaced appliances. They don't charge you the diagnostic charge when they do the repair work so for me that’s a huge benefit of working with them. Would definitely recommend to friends/family and call them again when something inevitably breaks. 10/10