Mike's Plum Street Automotive

I took my Mazda Miata to Mike’s because it was starting to blow blue smoke from the exhaust. Mike’s team did a diagnosis and told me about their recommended course of action. I approved the plan. When the job was completed, I drove the car home. After the car sat for a few days, I started it to go to the store. Immediately it began to blow blue smoke again very badly and did not run well enough for me to drive it. I told Ken, Mike’s service advisor, what happened. He gave me a number to call to get a tow truck to bring the car back to their shop. Ken assured me that they would diagnose the problem at no expense for me. Mike and his team determined that it would require a different engine to resolve the problem. Mike assured me that it would be dealt with to my satisfaction at their cost because he felt responsible for his assessment of the original problem. True to Mike’s and Ken’s words, the car was fixed completely. They went above and beyond my expectations to assure that I had a reliable and safe car when they were done and they did not charge me for any of it. I highly value Mike’s Plum Street for their integrity and exceptional customer service.

Scammers with a smile:( I could write a paragraph about my experience. Most folks need to be able to trust their mechanic because of lack of knowledge. Unfortunately for “Mike” I’m not one of them. Steer clear of this place. If you’re like me and have to take your vehicle here because warranty preference, don’t let them do any other work outside of warranty. Unless it’s unsafe to move your car to another mechanic. Don’t let the charge you taxes on the entire warranty covered cost. Don’t let them force you into one of their rental cars by intentional delays. The car they provided was out right scary and a prime example of their technical ability. Not to mention they charged the warranty an extra rental day, because it allows for seven. When I asked about the extra day, I was told, “don’t worry you don’t have to pay for it”. I could on. STAY AWAY!!!!

A week ago today my car broke down due to an alternator issue. I’m not familiar with Olympia so I relied on reviews to decide where to fix my car. Out of every automotive, Mike’s by far surpassed everyone else, and for good reason. I have never been able to trust a dealership or mechanic so even writing this says a lot about their service. The staff had the best customer service I have experienced and a week later my car has never been better. I truly recommend this place, they will do their best to take care of you. And a huge thanks to Cody and Ken for helping me throughout the whole process! If you have car issues, this is the place to go!

I normally take my car to Toyota for service but Mike's Plum Street Auto is a 6minute round trip drive from home, they have consistently received 5 stars and I didn't want to have them tell me that I needed a bunch of work done on my car like Toyota would. Everyone I encountered was really friendly, great customer service, nice clean shop to sit and wait. 45 minutes after I arrived Kodi told me my oil change was done and everything looked good. I'll recommend this shop to anyone who needs their car serviced.

A few years ago I pulled in just before closing with a weird noise coming from under the hood. The staff was genuinely interested in helping even though he was closing up, turns out my serpentine belt was unraveling. I left my ride there and was offered a ride home and later a ride back to retrieve my vehicle. Service was helpful, fast and affordable. They made a stressful situation so easy and manageable. Great business ran by great people. Keep it up guys!