Master Shower Doors

Rob did an excellent job of installing two sets of shower doors in my home. He also made repairs to an existing shower door. Rob is an experienced talented professional. He completed all jobs perfectly.

This company is a complete disaster—unorganized, unprofessional, and clearly unqualified. They came to our home twice just to measure our shower, promising a flawless fit and that the glass would arrive in two weeks. Fast-forward three and a half weeks, they finally show up only to realize their 300-pound sheet of glass couldn’t make it up the stairs. Why? They only measured the bathroom—never considered how they’d get the glass inside. After struggling to haul it up the stairs, they left, came back the next day, and failed again. By the third attempt, they promised to order a new sheet directly from the manufacturer, but after an extra week with no update, I started calling. No answer, no returned calls. I finally had to drive down to their office, and when I called from the parking lot, I watched as the phone rang out—then walked in to find multiple employees sitting around doing nothing. They claimed they’d been meaning to reach out but hadn’t called my contractor back, either. Now, we’re on their fourth attempt, and I’ve missed work five times waiting on them. They still don’t know where the glass is or when they’ll actually install it. Like we’re supposed to have no jobs or lives. Then, on the morning of their supposed final attempt, I spoke to Jeanne, the owner. After messing up this job four times, she tells me she’s “done coming out of pocket” for their incompetence. She had already decided to refund my money—and then hung up on me. After a month and a half of this circus and five no-show appointments, she just decides to bail and leave me hanging. Jeanne has to be one of the most disrespectful business owners I’ve ever encountered. Not only was their scheduling and communication a total joke, but they sent people who weren’t even capable of handling the installation. For this company to ghost me for two months and then cancel the job outright is beyond outrageous. My contractor and I are both African American, and while I didn’t want to believe that was a factor, after dealing with this company, I’m not so sure. Since moving back into a marginalized community, I’ve seen this attitude more than once—people assume there’s a lack of knowledge or professionalism on our end. But here’s the reality: I own a business myself, and I can assure you this level of incompetence and blatant disrespect is unacceptable. They talk like they’re professionals, but it’s all smoke and mirrors. Avoid this company at all costs.

We are very happy with Master Shower Doors! Our doors look beautiful - like a showroom. After installation, we had some water seeping out from the door opening. Mike came over and fixed the problem right away. Then with the warmer weather/humidity, our doors were sticking a little. I called and talked with April. April was extremely pleasant and scheduled us with Mike the next day. Mike came out at our scheduled time and fixed the sticking door. He is a pleasure to work with. Customer service has been fantastic!

After the installation of doors costing $2800, I reported mechanical problems with the doors. The doors started making noise and glide resistance halfway through opening. If I am able to identify a problems with the doors, I don't understand why the installers did not detect the problem while they were here in my home during the installation. They left a note on the doors not to use them within the next 24 hours. However, after the waiting period, I discovered the problem. I phoned for someone to return and do any needed adjustments, but because of the poor company communications, the repair/adjustment person was over two hours late. I would not recommend them to others. I will return with another post to let you know how this situation ends up.

The work was beautiful and they did an extremely good job..we would recommend this company to all our friends and family. Mister and Mrs Arjoon Raman