Karl's TV, Appliance & Furniture Gillette

Our fridge of less than a year old stopped working. We were given a day a week later they could repair. Cancelled that day and offered a loaner fridge (keep in mind we have graduation coming and need fridge space for cakes/food). We agree to the loaner. They deliver, a beat up, smaller, awful looking fridge that is now in my house for everyone to see on graduation with no hopes of getting our large fridge, that we paid a lot of money for and picked up ourselves, back for another 2 weeks???? And they refused to just give us a replacement because that’s not up to them? Never buying here again.

Jacob and Walter delivered a new refrigerator and took the old one per request approximately two weeks ago. I had a death in the family, had to leave out of town suddenly and did not have a chance to post this review and that's why I'm doing it now. They were both very courteous and professional. They did a great job prepping and taking out the old refrigerator, bringing my new one into my home, reassembling as needed and explaining their delivery, set-up, and warranty process. Kudos to both young men and to the Gillette Karls. Sincerely, EG posted - 12/06/25

Our fridge went out in December, I went into karls expecting the worst, to purchase another $1000+ fridge. When speaking with the manager, she asked if our broken fridge was purchased there, [it came with the house]. We told her who the builder was and she pulled the fridge up and found it still to be under warranty. We set up a date for karls to come grab our old fridge and they were kind enough to let us use a Loaner fridge for the 1.5 months. Greta service, great quality of work, and great customer service. I will be a returning customer.