John Waters Inc.

Annual maintenance on my Generac whole house system. The tech who came to do the annual maintenance was extremely polite, covering his shoes before coming inside, and did all the things, like changing spark plugs, he was supposed to do.

This was my first time choosing their team to repair our rooftop commercial HVAC. The technician, with 30 years of experience, identified the issue in under an hour and returned the next day to replace the part. The heating system is now fully fixed. Excellent service — he truly deserves a thumbs-up, and I highly recommend him.

I've never had an experience with a contractor go this well. These folks are honest, very reasonably priced, and have been installing HVAC in Louisville for decades. Don't get a scam run on you by one of the predatory businesses out there. Call Mike Becht or use their online contact form.

Avoid at All Costs: Shady Practices and Poor Communication I had a terrible experience with John Waters Heating and Cooling that left me feeling ripped off and frustrated. I called for after-hours service on my AC unit and was quoted a 2-3 hour wait for a technician. Less than an hour later, I decided to cancel and called back, but since their office had closed, I left a clear voicemail canceling the appointment. I heard absolutely nothing from them—no confirmation of the cancellation, no call from the technician, nada. Then, two months later, I get slapped with a $254 invoice out of the blue. When I called to dispute it, they claimed the technician was already in my driveway when I canceled. If that's true, why didn't he contact me directly? Why not ring the doorbell and explain that I'd be charged regardless? This lack of communication is unacceptable and feels downright deceptive.

I can't speak highly enough about these guys. They were so kind, attentive and quick with everything they did. John, Mike and the team were an absolute pleasure to work with and we found their prices very fair. WONDERFUL!