Home Fire Stove Service Center

We had a very positive experience here. We purchased our gas fireplace 10+ years ago. It’s worked very well. We’re not certain why it stopped working but the staff gave us some suggestions before sending service out. One was to replace the batteries inside the unit. During that process we broke the tiny battery cover & they had one in stock for a reasonable price. They even demonstrated how to get the fit correct so it wouldn’t break again. Unfortunately, that wasn’t the full issue but they sent Caleb & Mitch out to take a look & we’re up & running again. Thank you for excellent customer service 👍🏼👍🏼

Joshua and Kaleb did a great job cleaning and giving my gas fireplace a thorough annual inspection. I hadn't had this done for over 10 years, so it needed a it. Couldn't be happier with your service.

I had a great experience dealing with Ashley at Homefire. From my first call to consult about my old Lopi stove, through the purchase and today when I called about an issue I was having. Professional and very helpful. Thank you.

Absolutely disappointing experience, especially considering their reputation for customer service reading the reviews. After purchasing a new stove with a 1-year warranty, I encountered an issue that required a part replacement. However, despite multiple attempts to resolve the issue over the course of more than six months, the company's response has been woefully inadequate. Initially, I found it concerning that my calls were being ignored by the service personnel, with no callbacks. Subsequently, when I reached out to the front desk for assistance, my claim seemed to have been misplaced, leading to a frustrating cycle of trying to track down the whereabouts of the required part and who could facilitate its replacement. It's been two months since my last interaction with them, and there's still no resolution in sight. This experience has shed light on what the company truly prioritizes when it comes to their dedication to customer service, and unfortunately, it falls far short of expectations, especially for a small local business.