Home Again

This used to be a favorite shop of mine in JH, but sadly the customer service was truly lacking so I will not be back. Came in today to find a gift for my dad who is letting us spend a few weeks at his cabin. Found a pretty rug that had potential, but when I asked if I could pay for it, then bring it back if the colors did not match his existing bedroom decor, the sales woman refused. Her excuse was that the shop would be closed for the Fourth of July weekend and the consignor was coming to retrieve the rug on Monday. I explained that I was 90% sure the colors would work, but wanted to be sure since the rug was $200 and that I could bring it back first thing Monday morning, but she refused again, this time without explanation. I decided to roll the dice and purchase the rug despite her refusal to accommodate my request. My mother in law also made a purchase. At checkout when my mother in law asked to use their restroom, a different sales woman said “we don’t have public restrooms but you can use the gas station across the street.” Seriously? We just spent over $300 in your shop and you are not even willing to extend the courtesy of letting an older patron in the vulnerable subset of our community during a pandemic use your bathroom!? Ridiculous and inexcusable. Maybe the staff here all woke up on the wrong side of the bed this morning, or maybe they treat people like this regularly. Nice rug, poor service. I’ll spend my money elsewhere.

Once again Chloe demonstrated she understands her business is built on extraordinary customer service. She listens, is conscientious of my budget and shares her tasteful ideas.

Great variety of furnishings for your home...I was on a "reconnaissance mission" and enjoyed seeing what they had in stock. Friendly help was offered.

This is a consignment and resell shop. Somewhat on the high end, but they have a lot of unique items. Being that it is consignment/resell, most of what they do have is one-of-a-kind things. You can spend a fun bit of time simply walking around and looking. There are occasional things uniquely local, so it's possible to find a souvenir of the area you won't find anywhere else. Very good parking. The staff varies, for the most part helpful if you ask. Seems no "pressure to buy".