Grand Design

We had a great experience with Tony Lomax and Grand Design. He helped us greatly in finding matching wood for our old hardwood floor when we decided to add more hardwood flooring. He went out of his way to find wood that matched our existing hardwood floor and finally located matching flooring. They also did a good job of installing the flooring. Grand Design seems to be service oriented and they were very accommodating to us.

I bought carpet squares from them and had very poor customer service when I discovered that some squares in each box had coloring that was slightly lighter. I sent them numerous photos but the person in the office was not empowered to say anything, that was left to the owner or manager who was never available. Finally, the owner/manager told us that it was up to the manufacturer to agree to replace the defective tiles. After about 3 months, this finally happened. Thank goodness this was a DIY project so I didn’t have to involve an installer and there was enough correct carpet tile so I could finish under the pool table before it arrived. They should stand behind their product and empower their staff.

Wonderful experience! Highly recommended! Their show room is beautiful with a massive selection of high quality flooring. Brandon and Karen are an awesome couple! I was also extremely impressed with the installation. It was done perfectly! Everyone involved was very friendly, professional, and reliable. Couldn’t ask for a better outcome. Thanks Grand Design!