Forrest Appliance Repair

Worst place to deal with. No communication, shows up late. It took them two weeks to come out to my house. When they got there. They had the wrong part told me they would have to order another part which would take about two weeks. Two weeks goes by, and I call GE. GE tells me they are no longer servicing this claim. Thanks Forrest for letting me know. Most likely, this company will comment with some kind of lie. Find somebody else to work on your appliances. Just saving you all a headache. Even GE did not agree with the way they handled things.

I recently had my refrigerator "repaired" under Samsung warranty. The entire process of dealing with this company was beyond frustrating. First, it was an endless game of phone tag just to get someone on the line. Second, they came out and diagnosed my refrigerator as a failed compressor, still under Samsungs 5 year warranty, charged me for the diagnostic, then lost my repair order notes, told me the technician was unavailable to respond for several days following to get any information and stated they did not have record of me paying (my credit card statement says otherwise). Third after almost a month of waiting they contacted me saying my wife (I don't have a wife) told them I would not be going through with repairs and to cancel, which meant I had to reschedule and start the process over again. Finally after another few weeks they come out and replace the compressor in my fridge only for it to fail 2 days later and spoil all the food I had just purchased after the repair. They stated they wanted another technician to get a second opinion (which they stated was also unavailable). I have since contacted again only to be met with rudeness, hostility and hung up on. I have since been without a fridge for over 2 months now and still no resolution in sight. A complaint with the better business bureau has been filed as this business is just highly unprofessional and seems poorly ran.

After having not one But two appliance repair companies fail as far as repairing our unit or even showing up to repair it. One company sent parts, but didn’t show up twice for their scheduled appointment.! We’re with First American home warranty when I first called them the first service Open up the bottom said there was mouse poop and he couldn’t work under there. Well that poop was over 10 years old from when we first moved in we did have a mouse issue, but it was eradicated by Cad Pest Xintrol and the area underneath the dishwasher just was not cleaned up But service man refused to dig in and try to fix it then I get a message from the company first American home warranty that they denied our repair based on It not being normal wear and tear from what the service man who didn’t wanna work on it said. Well, Beverly was first Home American came to our rescue after I explained to her what I felt it was I’m a handyman. I just can’t repair things anymore because I’m all broke up as far as 12 surgeries.. Anyway, Beverly sent over a company called Forest TV and service repair . Let me tell you the gentleman that came to fix our unit with a breath of fresh air. He knew exactly what he was doing. As soon as I saw his steamer in his hand, I knew he was ready for business.. He was very efficient. Explain the repair process completely and repaired our unit within 30 minutes 45 max.! I would highly recommend Forest TV and appliance repair service repair business. They’re located out of Susanville I believe Again, what a breath of! Fresh air!! For TV and service repair thank you very very much for being as efficient as you are! From keeping us communicated as to how and when you would show up to your service personnel that repaired our unit being a complete professional thank you thank you thank you!

My Samsung dryer threw a code C3 on Thanksgiving day, I called Samsung and put in the claim, they told me that this was their provider and that they would be in touch with me to schedule service within 2 days. Friday went by, the weekend went by, Monday went by, Tuesday afternoon I made the call to them. The girl with the sqeeky voice answers the phone and says that she was just about to call me. Yeah right! Anyway, she asks me what is going on with my dryer, like why did I give all of that info to Samsung? I explain the issue again, she says that they have to order the parts. She then calls me on Thursday to say that she couldn't get tracking in the parts but that she was pretty sure they would be there Monday and that my repair man will be at my place from 9 to 1. No other options were given, nothing on Samsung repair policy explained. I waited for a confirmation call that I thought I would get on Monday, did not receive it, so called myself before 5 pm which is typically normal business hours, only to find out that they don't answer calls after 3 pm. 9 to 1 is a huge amount of time for me to wait not knowing if they are actually going to show, because of this, I left 2 vms that night before stating that I need to reschedule for when I can be more available for a company that gives a flaky vibe. The girl would not reschedule me due to Samsung policies that she never described in the first place. The only thing she was good at is arguing with me instead of coming up with a solution. When I asked if she could reschedule me in 2 to 3 weeks she laughed at me. When I asked her if she treated all of her customers this way, she told me that I was rude. Rude? Umm okay because I called you out on your poor communication skills with customers? I have never experienced such poor customer service. I advise anyone against using this company, and I really hope that the owner reads this and trains their employees to be better customer service providers, companies thrive on good customer service. I would love to discuss this over the phone with a manager if you want to give me a call.

Shout out to Bryan - a hard working, proactive, talented, knowledgeable and caring person. Treated us like family- which is far more than one could ask. From the bottom of our hearts - thank you!!