Eichenauer Services Inc

Susan was wonderful. I was looking for a part to be ordered she was kind enough to contact the manufacturer and did her best to get back to me and give me additional information. We definitely need service like this from every other company

They charged me $388 to come to Peoria and spend 2 hours assessing my commercial steamer to tell me at the end it was not worth repairing. My question is, if you are professional and charge such a high price for assessment, why would it take you 2 hours to determine a piece of equipment is totally damaged? Which it turns out to not be true as another company got the steamer to work. I do not recommend this company.

This company doesn't stand by their work when their technicians do faulty repairs. I paid them to repair a defrost timer and the fridge did not defrost like it was supposed to. I never noticed it didn't work till 5 months later when the compressor froze up. Another contractor tried to work on it, but the wiring was so screwed up they would have charged me $750-1000 to get it done. Eichenauer refused to even look at it again without charging me. I had another issue with them a couple months ago when I asked them to repair an ice machine. They said I had to replace a part and pay about $1000. I had another local contractor look at it and he repaired a wire and it took them under 90 minutes. I still had to pay eichenauer over $200 for assessing the damage. Eichenhauer will require to keep your credit card on file and charge you no matter what. Save your money and call another contractor.

Very friendly and helpful office staff. Technician was knowledgeable and repaired equipment as needed.