DreamMaker Bath & Kitchen

Worst Experience! A master bathroom remodel that was a disaster from the start. 2 years later and we’re still having issues with the project! The job timeline was promised to be completed in 3 weeks. It took over 3 months. The general contractor that did the work made so many mistakes during the course of the project that he has had to repeatedly return to correct issues with the work he did. Lots of little errors made in the installation process, delays, wrong items, etc. The biggest issue was the master shower fixture. It was initially installed and apoxy’d crooked. Once that was corrected the fixture leaked continuously. We had onyx installed and the leak caused discoloration on the stone. We contacted dream makers via text which is how we communicated for the duration of the project and also once it was completed. They didn’t reply. Finally we contacted them via phone and were told that we’re out of the warranty phase of the work. They also said they never received our text depspite it showing that it was delivered, and to the person of contact for our project. They told us they aren’t going to fix the problem they created!! We’re having to pay a plumber to replace the fixture and during inspection of the fixture the plumber discovered that it had also leaked on the back side of the wall. Dream makers is over priced, under staffed, and they don’t do stellar work to begin with. Highly disappointed in the outcome!

Review for DreamMaker Bath & Kitchen of Reno We recently completed a remodel of all three bathrooms and our laundry room with DreamMaker Bath & Kitchen, and the experience was overwhelmingly positive. Shawn, the business owner, sets a high bar for quality and customer satisfaction. He’s committed to ensuring the work meets not only the client’s expectations but his own — which are impressively high. Rachel, the designer, brought excellent vision and creativity to the project. She remained engaged throughout, helping us make smart design choices that truly elevated the final result. Shaun, the job foreman, is highly skilled across all aspects of custom remodel work and especially strong in finish carpentry. He’s customer-focused and detail-oriented. However, due to his involvement in other projects, our timeline was extended by a couple of weeks. While this was a minor frustration, it didn’t detract from the overall quality of the work. All subcontractors were solid, and the tile and granite teams were exceptional — their craftsmanship really stood out. If you’re considering a remodel, DreamMaker offers a rare combination of technical skill, design excellence, and genuine care for the customer. We’re very happy with the outcome.

Sending this review on Dreammaker on Google Run far away from this operation -we had a horrific experience and the contract had to be terminated with the job completed by an unrelated party. Beware of heavy up front deposits that far exceed any work done. This allows them to use your funds to finance their operation unrelated to your remodel. If there is conflict you will be financially at risk in attempting to obtain any reimbursement. Require full accounting based on actual gusts of the contract is terminated for any reason You should demand a percent complete payment schedule and reject their payment schedule based upon calendar days instead of the project progress. Withhold funding of the last 10% in the budget until all punch list items are completed. Beware of verbal promises that are not in writing. You will find the contract is one sided in their favor. Demand the contract well in advance of agreeing to start the project. If they promise or clarify items put them explicitly in writing in the contract or don’t proceed. Beware of schedule. Require a schedule in advance that is adhered to with penalties. If it is not completed within 30 days of agreed upon final completion then assess penalties. Don’t allow schedule to be extended when they provide you the schedule and contract by 2-3 months for whatever reason they come up with unless you are willing to accept that time line. Again tie payments to profess schedule. By example if schedule is 3 months take 5 critical path items that are equidistant in the agreed schedule and tie payments to the completion of those critical path items. Such as plumbing finish or paint completion. Don't allow payments to get ahead of results. Also be clear on who will be undertaking the work on each trade and get lien releases on larger jobs from each sub that did work before any added payment is made. Also, find your own granite and appliances for the best pricing -they will be getting extra profits from their vendors that result in prices that won’t necessarily be to your benefit. If you use this operation be VERY specific with your terms and payments. This will require significant changes to their contract for it to be neutral to both parties . Good luck ___________________________________________________________ As a response to the response by Dawn C. (owners response) that the Contractors License Board reviewed the matter and found no violations, I will simply allow the closing letter from the State of Nevada to speak for itself in contradicting their representation that no violations occurred. Please contact the Nevada Contractors License Board and ask for the letter dated 11-7-25 on case # 30069149 and you will see contrary to this persons representations they were found in violation of state law NRS 624.970. You can request a public information request and obtain the letter without much trouble.

More like a nightmare than a dream. 1. Job was supposed to take 2-3 weeks but ended up taking over two months. 2. Cabinet pulls installed crooked. 3. Shower fixture installed crooked. 4. Shower fixture started leaking shortly after installation. 5. “Repaired” shower fixture started leaking shortly after “repair”. Still leaks. 6. Transition board between bath and bedroom installed backwards. 7. Onyx shower surface stained (permanently??) by the constant drip. 8. A text to the company regarding the problem went unanswered. When we phoned to see what could be done the salesman denied getting it which we found strange as they had received every other text we sent and that was our primary means of communication. 9. Through the entire demo/install process there was no supervision or quality control from the salesman or management. The only time we saw anyone was when they wanted a check. 10. When I asked if they could try to fix the leak problem I was told that the fixture was out of warranty, that I should have “taken some ownership” and complained sooner. Wow! Bottom line, if you want to be over charged for a job that takes three times as long as bid and get the bonus of unpleasant customer service give them a call. They do have a very fancy showroom.