Dragonfly Heating & Cooling

Dragonfly was on time and their Service Manager Mike was great. Very knowledgeable, thorough, honest and approachable. He diagnosed the issue with our unit and made all necessary phone calls for warranty onsite with a great deal of transparency. Anyone that needs air conditioning work should give Dragonfly a shot. A shot out to Sheldon and Lori. Sheldon with Dragonfly installed our system 10 years ago and we’ve trusted him and his folks ever since. And no, no, and no to anyone that may think I am related to anyone at Dragonfly, getting something for my review, or other. We really had our system installed by Sheldon 10 years ago and every time we’ve needed maintenance or repairs, he is our go to person and company. Their pricing is very reasonable for their level of knowledge, experience and expertise in their field. If you want cheap unreliable work, these folks are not it. If you want it done right at a good price, Dragonfly should be at the top of your list. Thank you.

They seemed like they knew what they were doing... Eight months, after receiving service from this company, my system was getting dirtier and dirtier at the vents going out. We live in Norco so we assumed it was simply the need to change our filters more regularly. So instead of every three months we were changing every two or every month. But my kids were getting sick at this point and the vents were disgusting. So I went into the attic to see if maybe a rodent chewed through the main intake duct. Instead I found three holes where dragonfly had drilled into the main boxes, to most likely do tests for the maintenance I had hired them to do that day, and never plugged them back up... This whole time my system has been sucking crap from the attic and putting it into my home, making my kids and I sick and wheezing from the crap it was pulling in. When I called them about the poor service and what they were planning to do about it. They told me that cause I asked for a quote for possible future service to change out my ducts for something more efficient. They decided to stop all the maintenance I had already asked for that day and not at least finish the service they were there for. I mean did they think I was not going to use my system till I got a quote for a better system. Even still why after not going with the upgrade did they not think to plug up the holes then... Still need my home cooled with my ac till I can see if I can afford to upgrade, right?

Trevor K. came to our home to service our AC unit and delivered OUTSTANDING customer service from start to finish. He was professional, efficient, and extremely thorough. His work was not only quick and clean, but he also took the time to address and resolve every concern we had with the unit. Trevor is clearly very knowledgeable, and we couldn’t be more satisfied with the service provided!

Trevor was on time and super professional and did a great job servicing our ac and heater systems. We will only request him in the future for our yearly service. He is awesome

I've been using Dragonfly since 2013, they have always gone above and beyond to help me. Today Trevor was out and found an issue with my heater, he was knowledgeable, explained everything and was very patient. I appreciate the service that he gave.