Dependable Appliance Repair

Have a brand new Clothes dryer that I purchased in April. So the clothes dryer is basically brand new, it stopped heating. I called GE they called Dependable about a week after the dryers went down. Dependable shows up, put a part on it At the service, Tech got off of their truck note they did not have to order it. I already had the part on the truck. Two days later dryer goes out again same problem not heating up. I call and call and Get no response from Dependable appliance.. They don’t even have an answering machine to answer the calls. It’s like The phone call goes to an empty shop who nobody answers the phone.. So I called GE they tell me to call Dependable appliance I explained to the lady at GE and no one answer the phone. While I’m on the phone with her, she tells me to hold and she Cause Dependable, of course they answer the phone for GE remind you that my dryer is still under warranty so this is a warranty job for Dependable. They tell the lady they will have a service hand to call me.. So a service and does asking me what the problem is I tell him what the problem is that My dryer is not heating up brand new dryer. It’s under warranty and from Dependable appliance another service and replaced a part. It lasted for two days and it stopped again.. this guy says he’s gonna order the parts to fix it but he’s never came out to my house to look at the dryer. He said he will go off of what the other technician said the problem was and he’ll order new parts because the other technician just used the part that was on his truck that was probably used already. It’s been one month now still have not had a service hand come to my house to look at my dryer. I’m calling GE back today and demand a new dryer or at least demand a new service technician from another company not Dependable.

Honestly an awful company. The multiple women on the phone were so rude to speak to. The man running the whole thing seemed nice but the men in the trucks that I’ve seen multiple times were awfully mean and rude. The whole experience is expensive, un-needed, and generally not friendly. Would never recommend using these people.

Be prepared to wait. Guaranteed multiple appointments that they won't show up to. When asked they'll say they reached out to you but you didn't answer. They like the excuse that they are waiting on parts, and then oh the wrong one came in, and then oh that ome was broken. Ive never left a bad review nefore but this was the worst service experience ever. I was even told that "oh he may come out on Saturdays I'll give you his number so you can call and convince him". its been over a month and still waiting.