Columbus Appliance Repair

I had a service call (the week before Christmas) as my 4 year old washer stopped draining mid-cycle. I was willing to pay the $100 service call fee in the hopes that a repair would be relatively minimal on top of that. They diagnosed that the control panel was bad and needed to be replaced....a ~$500 part. I had to decline and cut my losses - I sold it at scrap price to a gentleman that was able to run diagnostics and confirm the control panel was still good and it was actually just a DISCONNECTED WIRE to the drain pump. Unfortunately, I had to buy a new appliance to replace it in the interim....now I feel as if they were attempting to hoodwink me, either due to incompetence, or they were trying to make more $ in labor. Either way, it screwed me big time.

Very much appreciated the as service done by Columbus Appliance Repair! I called and they were at our home within an hour and some change. Evan, our tech, was very helpful and professional. We had a washer issue and all it was, was sock stuck in the upper lip area which did not allow the system to spin or run a cycle. He was in and out and it didn't cost us anything near what I thought it would or even a new washer. Thank you!

I have had a repairman at my house 3 times in 2 weeks to fix my refrigerator. Each time the repairman has had to call another colleague to address the problem. It started out as one thing, "if this doesn't work, we will replace this..." so on and so forth. My refrigerator went from not cooling but the freezer working (compressor and fan running) to NOTHING. Nothing works except the light after having "the problem" fixed. Have called multiple times, keep getting the I'll call you back, the board is faulty from distributor etc etc etc. Calls not being answered, "my understanding was you were going to call me".....quit dodging phone calls. Communication is horrible. Do not advertise you can fix something or do something if you can't or don't want to. Don't waste people's time or money. This is 4 days off of work for a service you provide but don't deliever on. This is the "repair" we received.

We have used Columbus Appliance Repair at least 2 times in the past 6 years and our experiences have all been stellar. Wait times for appointments were quick, service techs come at the scheduled time and our repairs seem to be diagnosed properly. I will continue to use them for all our appliance issues.