Benz & Jagz Specialist Inc

Been going here for years but after our last service yesterday we’ve decided not to return moving forward. Service and trust are important when it comes to any business. We have been “up-seller” the past few years and always decline the additional (especially overcharge) of services. However this last service they’ve done just a basic routine maintenance and tire rotation - and they added filter changes or cleaning and can’t believe it racked up the cost to a little over $600! That is just ridiculous to me. Way over priced - they will work on things and not inform the customer properly. Just honest communication would be been great in my opinion. Super disappointed but don’t want other locals getting ripped off by this establishment. Receptionist is soooo hard to understand and is very push and unclear. There was another lady that helped us in the past but I guess they’ve changed staff and not sure about management

Excellent Work on My 2016 LR4 – Fixed What the Dealer Couldn't. After a nightmare 7-month ordeal at Land Rover Honolulu (botched repairs leading to new oil and coolant leaks, disconnected sensors, etc.—see my other review), I took my 2016 LR4 to Benz & Jagz Specialists in Honolulu, and they completely turned things around.Service Advisor Flora Zar was outstanding—professional, communicative, and thorough from the start. They had the vehicle for about 3 weeks and performed extensive diagnostics and repairs that addressed everything the dealership introduced or failed to fix properly.Key work included:Full diagnosis uncovering issues like ABS/restraint module faults (U0074, U3000), O2 sensor code, and valve cover leaks. Replacing valve cover gaskets, resealing upper timing cover, new intake/supercharger gaskets, injector seals, and spark plug tube seals—eliminating the burning oil smell. Replacing Bank 1 Sensor 3 O2 sensor and clearing codes. Installing and programming a new Restraint Control Module (RCM) to resolve traction/ABS faults. Major coolant system overhaul: new water pump, connecting pipe, updated hoses, front and rear crossover pipes (including the rear one the dealer "replaced" but still leaked), and more—no leaks after testing. They used quality parts (brand-new RCM with 1-year warranty), took time to explain everything, and road-tested multiple times. The invoice was detailed and transparent—no surprises.These guys are true specialists in European/Land Rover repairs. Knowledgeable, efficient, honest pricing for the complexity involved, and they treated my vehicle with care. Highly recommend Benz & Jagz Specialists for anyone with a Mercedes, Jaguar, Land Rover, or similar—especially if you've had bad dealer experiences. They restored my confidence in getting proper service on the island.5 stars all the way—thank you, Flora and the team!

Everyone was great! Jeff and his crew were very helpful and professional from day one. I brought to them a car that had been used and abused and they took their time to diagnose and repair all the issues they found. Along the way, Jeff or his assistant would always call me with details about what needed to be done. Everything about this team was professional, friendly, and attentive. They earned a customer for life. Thank you Benz & Jagz for making my vehicle drivable and enjoyable once again! 🤙🙏

The service was great. After the initial visit, there were a couple of outstanding issues and they took care of them right away…no delay and no questions. Frances is excellent…she is knowledgeable, responsive, and helpful!! The quality of the workmanship is excellent. They’ll definitely be servicing my Jag from here on out.

Took my sons 2014 E350 for service and they worked us into their schedule quickly, front desk kept me updated on progress and pickup time, mechanic met me with the car and keys at the main door when finished, wonderful customer service. No complaints and strongly recommend to anyone who has a European car.